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Question

Unused Seats

  • May 27, 2025
  • 1 reply
  • 18 views

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I just signed up with 3 user Business Account, and I am the only one user but 3 of 3 seats are used and cannot add any user.  and even Managed User tab, there is only one user which is myself.... But goes insight tab, it shows 2 seats remain and 1 managed user.  How can I solve this?

1 reply

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Hi Atsushi,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

Thanks for posting!