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Question

Files Have Reverted Back - Weeks worth of work lost

  • June 10, 2026
  • 1 reply
  • 11 views

Following a windows update, my files have reverted back from several hours to several days.  On one file, I’ve lost a weeks worth of work.   I have been updating this file multiple times per day for the past several days, and yesterday I opened it and worked on it without issue.  Today, the file has reverted back to June 5th and all my changes are gone.  Box version history does not show any upload June 5th.  The only thing that has happened is a windows update.

 

This is major issue and is going to cost me.  This happened about a month ago, and I thought maybe it was something I did, but it’s clearly a Box issue.  

1 reply

Rona Box
  • Community Manager
  • June 11, 2026

Hi ​@atmospherecnc

Welcome to Box Community, and we’re glad to further assist! 

 

It indicates that you have already collaborated with one of our team members, and please keep an eye out. We will continue to get in touch with you while resolving this case. 

 

Thanks for posting, and we hope that it get sorted out very soon!