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Question

Migration to BOX Drive from Sync on PC

  • June 8, 2026
  • 1 reply
  • 77 views

When migrating my files to BOX Drive from sync, the app asked me to move files not regularly used from the File Explorer. They could easily be reinstalled when needed. How do I reinstall the link on File Explorer? They show up in BOX

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • June 11, 2026

      Hi ​@Ulf1, 

      Welcome to Box Community, and we will be assisting you with your content migration using Box Drive. 

       

      Before we begin troubleshooting, we have a few questions regarding your concern: 

      • Are you migrating contents to Box Drive from your local desktop folder?
      • Do you previously used a Box for desktop sync application? 
      • Is it your first time installing Box Drive in this machine? 
      • What is the Operating System running in your machine? 
      • As of this message, do you have Box Drive installed in your machine? To install the Box Drive’s latest version please use visit this link.
        • To check if Box Drive is installed, go to Control Panel> Programs and Features> “Box” 

      Thanks for posting, and we look forward to your reply! 

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