現在、BOX環境を共有しておりますが、弊社は会社統合に伴い社名変更およびメールアドレスの変更を実施いたしました。
これに伴い、BOXアカウントに登録しているメールアドレスを旧メールアドレスから新メールアドレスへ変更したいと考えております。
しかしながら、変更作業前に誤って新メールアドレスをBOXへ新規登録してしまい、その後削除いたしました。
再登録について調査したところ、削除後120日間は同一メールアドレスを再利用できない旨の記載を確認しております。
会社統合に伴う対応のため、可能であれば早期に新メールアドレスへ変更したく存じます。
何か救済措置や対応方法がございましたら、ご教示いただけますと幸いです。
Question
BOXアカウントのメールアドレス変更に関するご相談
Hi
Welcome to Box Community, and we’re glad to assist!
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Dear Box Support Team,
I hope this message finds you well.
We are currently using a shared Box environment. Due to a recent corporate merger, our company has undergone a company name change as well as an email domain change. As part of this transition, we would like to update the email addresses associated with our Box accounts from the old email addresses to the new ones.
Prior to making this change, the new email addresses were inadvertently registered as separate Box accounts and were subsequently deleted. Upon reviewing your documentation, we understand that deleted email addresses cannot be reused for a period of 120 days.
Because this email address change is required as part of our corporate integration activities, we would greatly appreciate your assistance in determining whether there is any way to expedite the process or otherwise allow the new email addresses to be reassigned before the 120-day waiting period has elapsed.
We would be grateful for any guidance or alternative solutions you may be able to provide.
Thank you very much for your time and support. We look forward to your response.
Hi
To review the account status and explore options for releasing email addresses tied to deactivated Box accounts, please contact our Billing Team at billing@box.com.
- For business accounts:
- Be sure to reach out using the admin email.
- Our team can check whether the users can be deleted or disassociated from the enterprise.
- For free individual accounts:
- Each user will need to contact us from the email linked to their Box account for verification.
- Per policy, we’re unable to expedite deletions on free accounts, so reactivation is the available option.
- Once reactivated, free users can log back in and release their email by updating the primary email in their account settings.
For business accounts, admins of your Box enterprise can invite these free users as managed users or have the email changed within the enterprise.
Hope this helps. Let us know if you have any other concerns.
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