Support Forum

For our pursuit folders, we want to be able to find our latest pursuits/proposals that each of us completed recently.  We cannot find a way to do this in windows explorer and online, tags and collections are unique to the user.  We are not able to search by 'modified by' on box.com, only the 'owner' of box.com (which is a single user) - not the 'owner of the file.'  Has anyone been able to figure out a solution to this?

Hello. I have emptied my box and my bin completely 2 days ago and it still shows almost full with 8.3 Gb. What can I do?

Hi How can I get a QR code for the app ? 

I had logged off. Just saw this hours later! Message said to notify you.   Patricia P Pierce <personal informatio-redacted>

Good Day, I noticed today after logging into my Box Drive account all of my files I could previously access are gone. I had last accessed 15 days ago however today they are no longer able to be retrieved. Trash is empty and my usage shows "0B of 10 gb used" . What am I missing ?

When I save files from Microsoft word to box via my desktop I'm met with the following error message: Further, when I try to create a folder in box drive, I'm met with the following error message:   So far I've: - restarted the computer - deleted and redownloaded box from my computer - Created a new profile to re-download box  & I'm still being met with this. I can save to box online but once box is downloaded, that's where I'm getting issues. Any assistance could be greatly appreciated. - Carter McClung  

I permanently deleted a folder by name (2415600074) in the month of April by mistake from my Company's box account. I desperately need to restore them. Please can you help me?

I'm on Enterprise trial plan, but cannot find Hubs in Enterprise Settings > Content & Sharing > Hubs to enable it. When I search for it in the search bar, it says "This feature is currently unavailable." This was the reason I signed up to try Box. Any tips on how to get it to work?

2段階認証は変更できません。現在の認証方法を削除しても、別の方法に設定を変更することはできません。 〇認証アプリ→QRコードが生成されない(下画像) 〇SMSテキストメッセージ → 電話番号が無効です。〇メールアドレス→メールアドレスが無効です。また、バックアップ コードは生成されません。バックアップコードを3回使ってログインしたので、もう全くログインできなくなってしまいました。私は何をすべきかについていくつかのアドバイスをいただければ幸いです。

Hi! I'm a Mac user on latest OS (Sonoma 14.5) and Box Drive (2.39.174) When I save any file into a folder (via Finder) I can view it on Box. Great. However, when I save a file into a folder that is 'made available offline' it immediately creates to versions of that file on Box.com (v1 and v2).This behaviour happens to other users as well... Is this normal?

Hi, I am unable to add a user, and get this error message: Even after clicking the save options twice, it does not show the new user. How can I add a new managed user?    thanks,

I need to see the IP address for an attempted password reset, but this information is not available in the logs. Can someone at Box help me with this? 

I used to be able to click on "Access Stats" and find out IP address, etc of when someone previewed / downloaded a file I shared with them.  That option doesn't seem to be a drop down on the 3 dots any longer.  How can I get this information.  Thanks!

Getting a "Cannot access uninitialized variable" error using Safari browser.  Files won't preview or download.  This seems to be a bug in the system. When can we expect a fix?

Can someone escalate the process of migration so all files are quickly accessible online? 

I used me Google account to log-in and I need to set a password to access files. It won't allow me to set a password

Even if I enter the authentication code displayed in the app, it says "invalid code" and I cannot log in.

Hi! I am experiencing very slow download speeds on video files. I have followed the FAQ and troubleshooting instructions already but have had no success, including: Updating my browser Clearing my browser cache Trying different browsers and networks Disabling plugins and extensions Restarting, refreshing Downloading files individually rather than in large batches Attached are the speed test I ran per the Box troubleshooting guidelines. As you can see, the actual download speeds are slower than expected.

I have a box account that was set up by a third party company in order to share documents.  The contract with that third party company has ended, but the documents provided and created where my companies, but they are no longer showing up in box.  I did not receive notice that my account was being deactivated or the documents in box would no longer be supported on the platform.  I do not know the reason for the documents no longer showing up, but is there some way of retrieving possibly deleted documents? Thank you.   

Hi, I cannot upload files via SQL backup master. I am getting a failure message. Upload Failed storage limit exceeded - Account storage limit reached. The Account details show "Storage Used 10.0 GB of 10.0 GB". But it does not get above 300MB. I have only 42 files; the maximum size of a file is 63MB, and some others are in KB. The space calculation is wrong as the files in the trash are outside the storage provided. As you did earlier, please run the script to recalculate the available space. Please help

I have unchecked all the items in Account Settings → Notifications, but the notifications still come. Is it possible to set it so that it doesn't come? This will be a joint administrator account.

We have a new user who is not receiving their welcome email.Have removed and re-added the user.  Please assist.I see this is a repetitive issue

Hi team, my organization like to migrate data from BOX to One Drive. Per guidance from Microsoft, it said we need to add Microsoft 365 SharePoint to BOX first. While I didn't find Microsoft 365 nor SharePoint in BOX available apps. Would you pls help advice? Besides, it will be an organization migration. So wondering if there's some easy way to trans data together...

Hi support, Can you please run the script to clear the space on my account. Is there a permanent fix for issue on the way?

I signed up to try out Box and apparently, like many others, I am having inaccurate storage issues.  I deleted all my files from Box, including from the trash, and I am still showing 9.6GB out of 10GB used after several days.   Please correct this issue.  Also, is this issue expected from your service on an ongoing basis?   Thank you.