Support Forum

I am trying to add other members of our company to our new box account and keep getting the message "Email already used in a Box account but not associated with an enterprise".    I can see this query has been asked before but no direct reply. Can someone please reach out to me urgently?ThanksStephen

Hello, An individual user account needs to be permanently deleted with no means of reactivation. Is there a way to do this? I need to do this in order to link this account with a different managed account. Thanks.

Ran out of disk space, in fact it should be ~70Gb free. Removed files, cleanup the Trash. Please reindex.

Dear Box Customer Support Team, I hope this message finds you well. I am writing to formally request a refund for an unauthorized charge of $90 that was applied to my account. I noticed this charge on my bank statement, and it was not approved by me. I have not been utilizing the Box service, and this charge came as a surprise. Account Details: Name: Sebastian Gozner Email associated with the account <personal information-redacted> Date of the charge: 26.06.2024 I would appreciate if you could look into this matter as soon as possible and process a full refund of $90 to my payment method on file. Additionally, please ensure that no further charges are made without my explicit consent. Thank you for your immediate attention to this matter. I look forward to your prompt response and resolution of my issue. Best regards, Gozner Sebastian

Hello! I used to be able to upload two files of the same name, and both files would be accessible. Now, it automatically replaces the file, making it a v2, and the original file is inaccessible. Is there a way to make both versions accessible simultaneously? See screenshot below…former version grayed out and only accessible via download, not viewable on Box.  

Files and Folders created in Box Drive are not syncing to Box Web. Files and Folders created using Box Web are not syncing to Box Drive.  I think this started by trying to upload a huge data file to Box Drive. 

I deleted all files and yet I still have full storage, how can solve it? I need to upload new files/ thanks.

このメール確認リンクは有効期限が切れています。と表示されました。 再送信願います。

I'm new to BOX Business but cannot open files.  What am I missing?

I must have done something wrong. I have an external user, she created a folder and moved a bunch of files from another folder, she hit the quota limit and I thought I'd moved her to managed user so that she can have more space.  I did that and she became Managed user now, however she can no longer see the folder she created (back when she was an external user) which she moved many files to and all the files she moved. I'm confused and very worried we lost all those files. Can someone help? 

I just upgraded my account and all files and folders are now gone. Please help me get them back. I need these files. They're very important.

Try to login  Log In a Box User some time not getting login,please check below screen shot. <personal information-redacted>

I deleted the data from the storage. But the capacity is now 10GB/10GB. I'm having trouble because the capacity hasn't decreased. Please tell me what to do.

Sync errors are preventing the loading of new records, and there are so many, I'm not sure which records were already loaded in contrast to the specific sync errors. I need close in support. Is that possible? 1:1?

パーソナルプロへプラン変更して、すでに課金済みだが、プラン変更が反映されない。どうしたらプラン変更が反映されるか？

Sorry, this has been marked as "solved", but actually it's not. My empty space still showing 4.6G used.

My Box.com-account is not showing the correct used space. Would you please run the script to clear the wrong used space? Thank you

In the past, I did trial for BOX enterprise to confirm my customer's need to integrate box file integration with microsoft 365. I canseled trial before the end of trial and confirm it to the contact center, But I check the invoice the credit card, there was a billing, amout is ￥10,421. Please refund this money. What information is needed to refund this. I don't remember the exact emal but I do remember the invoice number. I already quit previous company when I tried this trial, so please email my current email address below  <personal information-redacted> Kind Jun

How to I change the Regional Storage location for my data from the US to EU. When I created a new Box account, I don't see any settings in the admin console where I can make this change. I'm not interested in using Box Zones. I just wanted to create a Box account that is storing my data in the EU. Thanks, Doug

I can't assign seats to others that I work with due to this 'Go Live' box being in the way! Driving me mad! Please someone help! 

Hello, I am unable to open a link a GC sent to me to review project details. I have created an account and I am still not able to open it. Please help!! I saw similar questions that have been answered but not the answer itself!!

Hello - I have an ex-employee who has intentionally removed files from my Box account, and they are not in the Trash or any of other synced accounts to this file. Is there any way to retrieve these files, if the employee has lost or deleted them? Are there backups in Box? This has just happened yesterday. Thank you in advance for your help.

Hi there, can I get the support which I want to recover deleted files from Trash?

I have reset my password several times and none of them are being accepted when I try to log in.  Please advise

Hello, I've received a link that should be accessible to anyone. It doesn't work. Is there a human being there who cares? I'm sick of wasting my time looking for answers to FAQs that you can't be bothered to post. Kathleen