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When I save files from Microsoft word to box via my desktop I'm met with the following error message:

rvv01J1QZRF41V6Z41H9MPZVX2J89.png

Further, when I try to create a folder in box drive, I'm met with the following error message:

dnm01J1QZSCVFMZCZY6W9MDETFJXR.png

 

So far I've:

- restarted the computer

- deleted and redownloaded box from my computer

- Created a new profile to re-download box 

& I'm still being met with this.

I can save to box online but once box is downloaded, that's where I'm getting issues.

Any assistance could be greatly appreciated.

- Carter McClung

 

Hi Carter, 

Welcome to Box Community and glad to assist!

Can I confirm if you have Huntress AV installed in your machine? If so, please disable/uninstall it to fix the issue. 

Thanks for posting!