Support Forum

I have use the 'Client Credentials Grant' Authorization method to fetch access token, so using that access token i wanna get the folder data. So '123456789' This is the folder id which i want to fetch the data, the API end point which i am using is (https://api.box.com/2.0/folders/#folderId#). The error message shows "Invalid value 'd_123456789'. 'item' with value 'd_123456789' not found". But the Actual folder ID is 123456789. Can you please check on this and do the needful. Thank you.

unable to copy and paste the files from desktop to box folder, it shows invalid devices error. so could you please help me?e? 

Thank you very much for your continued support.   The domain of the account I am currently using is "@gride.co.jp", but I would like to change this to another domain "@jcmoa.org".   In that case, would it be possible to transfer the current data and external user information in the BOX as is? If so, please tell me how to change the domain.   GRIDE.ltd　Watanabe

Hi, My storage is showing over whats actually in BOX, could this please be amended. I've given it a few days to auto reset but no luck.   Thank you.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

Need Help Asap! No share button on a file i want to share and also all my shared link files with no expiration are not working it says : This shared file or folder link has been removed.   but the files are not being moved or deleted.

Hi All!   We just released our beta of our Box and Hubspot CRM Integration - free to signup - we'd love to hear feedback.  You may access it here: https://eustaceconsulting.app.box.com/app-center/box_for_hubspot_by_eustace/app/k8Vfw4VOkE Thanks!

I have a user that can't copy a pdf file from her desktop into a box folder on her local computer. She gets an error that says "Invalid Device" She also was getting an error that says "The system cannot move the file to a different disk drive"

I recently purchased a new iPhone 14 and am having issues with two-factor ID. I thought I backed up my Okta settings, but I don't see Box listed. Is there a way to help me sign-bak in so I can reset the two-factor ID and gain access to my files? Thanks.   My user email is <personal information-redacted>

Is this possible? How? Can I do it on an iPad?

Hi, I'm new to box sign from DocuSign. I have managed to create a template and have a few questions, please help. Can I set a template up without having to add a "Recipient" I do not know who this will be until I need them to sign the document? Because, i have had to set myself up as the recipient to save the "Template". When i do use the template I have to change to the person who is the actual  recipient. I then have to manually change all 15 of the fields I have added to be completed. Can this be set up automatically so it just has to be signed by the "recipient" and not a specific person? How do you quickly jump from one field to another. It is difficult to scroll through a 31 page document to find the 15 fields i have created throughout? How do I stop box creating multiples of the same document? It seems every time i do in the folder there are more documents? Thank you for your support Natalie

Dear Team, Please reset my account even after the files are deleted the storage mentions is full. Kindly do the needful. Thank you. Regards 

All documents are in box but unreadable.  When I click on the document nothing happens. 

My team has access to Project Documents folder where all our work is stored. I however cannot see or access this folder. Please help!

Unable to login into Box Drive with my email ID [personal information–redacted] and SSO (single-sign-on). I am getting an error as below:"Verify that you are connected to the internet and then click Retry. If you continue to see this message, contact your administrator to verify if it is a network issue. If not, please contact Box Support to further troubleshoot the issue."My internet connection is perfectly fine and working. Please help resolve this error.  regards, Sridhar

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "supplession list". I think was sent before mail account was created. So, I'd like to know if these mail adress are in supplession list. Regards, Arata

hi Support, I upgraded, but I still cannot upload files due to limited space, Can you help. Thanks Willy

Is there any way I can read ePub files in Box? Dropbox has a clever integration with iBooks which works very well on iPad.

Box.com is installed on my laptop.  However, the issues is with my iphone. Additionally, I a Primerica Advisor, I am on the Primerica platform.

I deleted all files from my account, but it still showing that I am using storage

I have 1.Gb but box insists i have 8.8. Please correct the details as I havve had storage warnings.

My storage is full, ive removed files to make space for more files I cant upload anything please fix the incorrect storage count, ive abandoned this account until fixed. DO NOT MARK IT AS COMPLETE UNTIL THE STORAGE COUNT IS FIXED. Ive been reporting this for 2 weeks and no action from box. thanks Diana

Logged this issue 3 weeks ago...that is that the main search bar for the Box files is missing.  Yes, you can go to 'all files' and do a search there, but it's a lot less convenient and takes much longer.  Can this be fixed quickly, please, as very frustrating?

Our administrator deleted by profile by accident and now all my departments files and folders are gone. How do we go about reinstating them without having to run report and forwarding to box assistance.  

I see there are several other posts here about failure when attempting to install Box Drive on Macs. I've tried several times. It hangs while running the scripts, then fails. Is there no live support at Box? The chat box just sent me to the support site.