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We have 5 users all in different countries - however two are based in Kenya and today they have received this error Other users are not affectedThese two users cannot access any files on Box either online or through box drive We urgently need this fixed/resolvedso please assist asap

problemi di sincronizzazione file su pc base windows

I have attempted several times to change the primary admin but have been unsuccessful. I am not receiving the confirmation email at either my email address or the new admin's email for approval.

 I am putting this here in hopes that it will save anyone a headache in the future.   Do you have an issue with an Excel file locking unexpectedly, changing to read-only, then being ‘locked’ for 45 min to an hour?  I had one user out of hundreds who was continually plagued with Excel Spreadsheets locking him out when he saved them to and opened them from Box. This continued for months. In the end, his issue was that he was not saving it as the generic Excel Workbook (.xlsx) format seen at the top of the “Save As” list, but rather was choosing the Strict Open XML Spreadsheet (.xlsx) which has the EXACT SAME FILE EXTENSION, but different encoding that does not play nicely with Box Co-Authoring, auto save or otherwise.  This took weeks of investigation and escalations to discover. The issues went away once he saved as the file format seen at the top of this drop down selection menu. Moral of the story: stay away from saving Strict Open XML encoded xlsx Excel spreadsheets into Box.  

I am trying to upload a file but it gets stuck at 100%! I have tried clearing my cache and changing the name of the file, but nothing works

We are missing our Collections folder. I am hoping that someone can help us to get it back. It's normal location is: U:\Grp Shared Admin\PA ALL. It seems to have been removed from this location.

Ridima password verification codes to my Gmail box 

Hi. I’ve been trying to download a 3KB file from box.com through a link (werbung.zip). I can se the filename when clicking on that link, and there is a dialog that opens up stating that the download is in progress, but nothing happens. I’ve followed the advice given in this support article, but everything behaves in the same way. Either being logged in, log in from the download page, or just trying to download the file without logging in has not worked. Trying different browsers (Chrome and Firefox) has not worked either. I’ve noticed some cookie-related errors being reported by Firefox (on the javascript console (F12)), which may be an indication of security policy/ies violations, but I’d expect your site to comply with those at this point -- unless you’re having issues of this nature and that’s somehow not been addressed yet. Please do not suggest to follow the article or the forum posts I’ve already looked into for ideas on how to solve this. By the looks of it, this is either a fil

My company has an Enterprise license for Box. I have “Editor” access to our shared enterprise Box folder. Yet, I cannot seem to edit nor delete any file or folder, even ones that I create. However, I am able to create new files and folders. What could be the issue? Here is a screenshot of my permissions as indicated by our Admin:   

I have been invited by a customer to participate in an RFP that is due today. I attempted to log in using my company email address [removed by moderator] and the system flagged my email address as not valid. How do I get logged in? My customer pays for this service, and they want me to participate. Please help.

I can’t login to the browser anymore. It has the error message This xxxx(our company’s name).app.box.com page can’t be found. But my desktop’s box is good. 

Hi,Is there function or tool which can be used to create url for another computer use? The another computer can not login box.Thanks.

"Box Drive has encountered a problem that requires you to manually reset Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue." Hi, I've un-installed, re-installed Box Drive, followed the trouble-shooting suggestions, restarted my computer, updated my computer and no luck in resolving this issue. Each time I log in again I get this error message.    

I’ve been using BoxSync for what seems like forever. Have it installed on two laptops and one desktop along with my iPhone.Currently running a free account w/50GB available.  Migrating to BoxDrive I understand for the free cloud my space will be reduced to 10 GB.  Is this correct? I understand the EOL have been set for December 2026 for BoxSync.  I’ve seen comments to the effect that when you install BoxDrive it will uninstall BoxSync.   Is this correct? Does the account just ger “reclassified” at Box and the local machine has no changes, or deletions to the file structure on the local machine?  Totally at a loss here. Thanks in advance for your assistance.

When I select Invite As Editor, I can not figure out how to choose any of the following settings as they are grayed out:Viewer Uploader Peviewer Uploader Uploader OnlyI am the owner of the box account.  Please advise. I already emailed 40+ people with a link to upload, and I have heard that they do not have upload permissions. What is the trick to enabling it? Thank you. 

メールアドレスの変更ができないので困っています。会社のメールアドレスが変更となるため、新しいメールアドレスに変更したいのですが、以下を参照して試したのですがダメでした。管理者は自分自身です。https://support.box.com/hc/ja/articles/360043694114-Box%E3%81%A7%E8%87%AA%E5%88%86%E3%81%AE%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%82%92%E5%A4%89%E6%9B%B4%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84?input_string=%E3%83%A1%E3%83%BC%E3%83%AB%E3%82%A2%E3%83%89%E3%83%AC%E3%82%B9%E3%81%AE%E5%A4%89%E6%9B%B4%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84 > ・ユーザーのメールアドレスを管理者が変更する方法→「プライマリメールアドレスを変更するには、box.comのアカウント設定に移動してください。」とツールチップで言われ変更できません。 アカウント設定のアカウントから「メールをリンク」しようとしたところ、以下のエラーが発生しました。> 未検証のドメインのメールアドレスを予備メールアドレスとして使用することはできません。使用するドメインの検証を管理者に依頼するか、Boxサポートの担当者にお問い合わせください。 ちなみに、新メールアドレスのユーザーは過去に新規で作成していました。こちらが存在するからエラーになるのかと思い新メールアドレスのアカウントを削除したのですが同じ結果でした。 さらに上記の新メールアドレスでindibvidualで再度アカウントを追加しようとすると、以下のエラーが出ます。↓要求の処理中にエラーが発生しました。リクエストを処理できませんでした。すべてのフィールドが正しく入力されていることを再確認し、もう一度実行してください。サポートが必要な場合は、support.bo [support.bo]x.comにアクセスしてください。↑メールアドレスの変更が難しい場合、せめて新メールアドレ

Why is the cursor inactive when the pop-up box appears for sharing a file or folder ?We have no choice but to start filling in the address with which we’re trying to share with.

Hi,I was sent some documents to sign through box and I completed the process. Now I went to download the documents in Sign → Inbox → View Details (on the group of documents) → Download. What happens is that an EMPTY zip called mybox-selected.zip gets downloaded and nothing else. Tried both on Firefox and Chrome.

Twice today I’ve gotten unsolicited 2-factor authentication codes via email. I assume I’m receiving these because someone’s trying to get into my account. I’d like to ask Box if they can tell me where these are coming from so I can block them using some of the various security options. Or can Box directly block them/that IP address? I can’t find anywhere to report that I didn’t request this 2FA code….

I have been trying to login to box to upload my job but it will not load.  It is a blank screen.  Have tried restarting computer, different browsers and nothing is working.  Is this a main site outage? 

I found previous articles on this topic but they say to “ignore the error and click save”. It gives me another error that it cannot Save. I click save anyway and then the button turns into a spinner and it hangs forever. The user I’m trying to bring into the enterprise never receives the email. 

I have a bit of a situation. My local Box workspace wasn’t syncing. The solution given to me by our help person was “copy the unsynced files folder to your desktop, and then logout and then login to box”. I did that, but now I have a directory full of unsynced files -- thousands of them, all in the same directory, with no hint as to the file path where they were originally!  is there some way to figure out how to get those back into the place they belonged in my workspace? 

My collaborator sends files/invitation that either keeps spinning and won't download or says it is deleted or I do not have access. This started only after MFA was added to box.

My clients can’t download files using the links I’ve sent them. And now, I can’t get files to open either with the links or by clicking on them directly on the page. This, of course, is holding up work. Would it be smart of Box let us know they have a glitch and gave us an ETA on which it might be fixed? We’re on deadline here, and Box is dead to me today...

Files were shared with me and I can access them through the link that was provided, but how do I find them without using the link? The link is an email, but if I can’t find that email, then I don’t have access to those documents. Is there a way in Box that I can see what files were shared with me without needing a link?