Support Forum

I did some updates to permissions on the link and now the link is not working. Is there a way to restore the original link?Getting the message:  "This shared file or folder link has been removed or is unavailable to you."

I have been using Box in the workplace for approximately four weeks.  I did not set up authentication or an account backup code.  This morning when attempting to log in, I was prompted to provide authentication or a backup code.  I don’t have the Microsoft Authenticator app.  Is there a way to configure a backup code or a way to prevent this from happening again?

Hi,I’m contacting you on behalf of a colleague who is currently unable to reach support from their account.They’ve lost access to their Box folders and are receiving the error: “Oops! We can't seem to find the page you're looking for.” Previously, access was working normally, but now they’re unable to see any collaboration folders.We’ve already checked with the organization that owns the folders, and everything appears to be working correctly on their side. They also tried removing my colleague and re-sending the invitation, but the issue persists.We also tested by creating a new folder and inviting them as a collaborator, but that folder does not appear in their All Files view either.Additionally, while investigating, we noticed several account-related issues:The Profile section does not display any information, and any attempted edits are not saved All fields in the Account section (Account Settings) appear blank They are unable to change their 2-step verification method and receive

BOXのプランをビジネスに変更したのですが、変更前のフォルダやファイルが「すべてのファイル」に表示されません。

■ IssueFiles (mainly CAD data and PDFs) are disappearing from multiple folders in Box, even though I have not performed any operations.■ When it startedAround 6:00 PM yesterday■ Environment Windows PC Mainly using Box Drive (desktop application) Security software: ESET ■ Details Files in the affected folders are missing (unclear whether they disappeared gradually) No new deletions appear to be occurring at the moment The “updated by” field shows my name, but I did not perform any actions The issue occurs across multiple folders and appears random, with no clear pattern ■ What I have checked No files found in the Trash on the Box web version No related files found in ESET quarantine I do not have permission to view activity logs on Box (Editor role) No recent PC cleanup or migration performed ■ Permissions Editor No access to admin console or activity logs ■ Current actions taken Box Drive is currently stopped ■ Concerns Possible deletion sync triggered via Box Drive

I am trying to log into my account using a different PC, but Box.com is not sending SMS. Two steps verification is cut short. An error appears showing "Invalid Login Credentials". Changed my password in the first PC and tried again. Nothing. Thanks for any help.

My Box tasks, notifications and collections also have been failing to load. Additionally, I cannot assign new tasks to my collaborators. This occurs on both Chrome and Safari browsers as well as on different devices (PC, Mac, iPhone). I've cleared cache and history, and restarted my computers. Can a support ticket please be opened?

 None of my content loads when I log into my Box account. Everything says "loading error." I've already deleted cookies, changed browsers, and even switched computers, but the problem persists.

Hi I would like to change admin for box, our current employee departed and we are not able to reset the email for that employee.

I’m stuck in a loop.  My Perplexity Integration keeps e-mailing a “Your connection to Box has expired. Please click the link below to re-authenticate your account and keep your files synced.” - re-auth does not help.I need support!

Hi Support Team,Good day. I tried to create a developer account but cannot see the Admin Console. Can you please advise where to check? Thank you.

ローカルPCで作成したOfficeアプリ(Excel）をBOXに保存したいのですが、【アカウントが無効化されました。】と表示されました。これはどうしたら出来る様になるのでしょうか。

I created new account and received verification mail but don’ t know how to do it. There is no link to verification, just text.  

Dear community, I am in the Business plan, but I would like to downgrade to the free plan. I'm attending as a guest of another client, so I want to keep my account as it is. Sincerely,

Hi, I used Box from last year and after my account renewed from this year, my data doesn’t appear. At the early of this year, it exist but from last month it was totally deleted. Please help to get the data back.   

I just created my Box account and accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account with nothing in it. I can’t seem to get access to the folders I need at all despite having an invite. Anyone know how to resolve this?

Need to change ownership of box folder. Owner is not available.  Do not know the box admin.  Need help ASAP. 

All files have been deleted, but the storage limit has not reset and it's still close to full. The storage counter has been off and not resetting fully for quite a while. Looks like, from past posts, it's something that can be reset on the back end to correct - please assist if possible. Thanks for the help!

I'm the admin. It says it will email a link to change password, it never comes. I need to change it

Hi! Can you share steps on how to receive a copy of the SOC 2 report for our Vendor Management team’s review? We’re currently using a free account, but looking to move to a paid plan. I tried to check with Box Support, but was directed to Community Support for help. Thank you!

Based on the information in the documentation, I understand that:On the Starter plan, seats include both internal users and external collaboratorshttps://support.box.com/hc/en-us/articles/ [removed by moderator] -I-Have-More-Users-Than-Seats-Error Any user invited to a folder as a collaborator (including external users with edit permissions) consumes a seathttps://support.box.com/hc/en-us/articles/ [removed by moderator] -About-External-Users?utm_source=chatgpt.comSo, is it correct to say that the Starter plan is effectively limited by the number of purchased seats (e.g., 10 total users including both internal and external)?If this understanding is incorrect, could you please clarify what the actual limit is?

Earlier today, I lost my files that I saved on my box via my PC. Could you restore them please? I have logged on my box account on the web, but my account is just empty, including the trash folder. I can’t find my documents anywhere. The files were disappearing (deleted) as though someone was deleting them from somewhere. Note, I do no share my account with anyone. This is so frustrating. Please help!

I would like to wipe my account and start over as most of the files are now outdated. I’ve found the following instructions, but they don’t work for me:Select the items you'd like to delete by pressing and holding the Shift or Command key and clicking next to each file/folder name. Press Shift to select everything between the first and last item.  Press Command to select multiple items individually.  Selected items are highlighted. When you have selected all items, scroll to the top of the file display and in the upper-right click the trash icon.When I follow steps 1 &2 the trash icon does not appear for me, all I can select are Email, Tag, Move or Copy, Download or Collections.  Does anyone have suggestions? Is there a better way?

Box businessへのアップグレードが出来ません。 以下の文字が掲出されます。 「要求の処理中にエラーが発生しました。 お支払い情報を処理できませんでした。すべてのフィールドの入力内容が正しいことを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comを参照してください。」

A link that was intended to provide access to a specific file appears to be allowing access to additional folders beyond what was intended. This raises concerns about unintended data exposure and permission settings. How is this possible? Is this a unique issue?