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Question

Perplexity Integration Not working

  • April 14, 2026
  • 1 reply
  • 14 views

I’m stuck in a loop.  My Perplexity Integration keeps e-mailing a “Your connection to Box has expired. Please click the link below to re-authenticate your account and keep your files synced.” - re-auth does not help.

I need support!

1 reply

Rona Box
  • Community Manager
  • April 14, 2026

Hi ​@Billpayneca

Welcome to Box Community, and we’ll assist regarding your authentication error. 

 

For better assistance, I created a new ticket and a member from the Box Product Support team will reach out shortly. 

 

Thank for posting, and we hope to sort this out soon!