Support Forum

As an admin I yesterday upgraded my account with the Starter package when receiving a message that my storage limit had been reached .  I have received a paid-in-full invoice for that.  However I am still not able to add a file to my account, even though it shows that I’ve only used 480mb of the 100gb allocated to my account.

I hope this message finds you well.I am an administrator at [Company Name], and we are currently in the trial period of using Box.We have already started testing the service and are in the process of adding Box accounts that our employees had previously created to our company account.However, one of our employees has changed their mobile phone, and as a result, they are unable to receive the two-factor authentication (verification code) required to log in.We would greatly appreciate your support in helping us regain access to the account.Thank you very much for your assistance.Sincerely,

1) Security standpoint - Please advise how we find out if we can identify if files/documents include personal identifiable identifiable information (PII) and/or personal health information (PHI). 2) Data rooms in accounts - Are we able to see these on user accounts when shared with another user?  When auditing user accounts that have no files and not signed in for over 6 months, how do we identify they have access to data rooms with files/documents they have access to review?    

Hello, I need a new QR code to load Box authenticator on my new phone. 

複数ファイルを一括ダウンロードするとzipファイルが作成されますが、解凍したファイル名に英数字以外がスペースに変換されてしまいます。以前、他の人に共有してもらったリンクからダウンロードしたファイルでは消えていませんでした。設定などで変更可能であれば回避方法をご教示いただけますでしょうか。

Hi team,  I have an issue where I can not access all files uploaded by our client, I only see the ones I have uploaded before. Please check the screenshot provide below. First one from another colleague user name: second one from my user name:  

I paid for a subscription to Box.com because I need to be able to add Collaborators, but when I click on Upgrade, it incorrectly says my current plan is a Free Box Individual plan.

I frequently receive html files from developers or generate images/svgs to send to developers. But when I try to open them in Safari directly from my box drive, safari cannot open the files? maybe there is some privacy setting I didn't enable or something? But if the same files are on my local drive, not in box, they open fine. or I can open them directly from box drive in other browsers. just not in safari? I'd love to be able to open them directly from box within safari. is there any way to achieve this? 

I created an account and subscribed to a free 1-week trial of the most basic premium account because I needed to upload a single file for an organization I am a part of. After completing that process I verified my email and attempted to login where I was told I did not have an account with the email input. This is the same email I just received the box verification for, so i was confused. I tried one more time to login using the same email verification link but there was an error. Then I just created a new account, this time on my computer, but I did not begin a free trial for any of the premium services. However when I attempted to research if I would still be charged for my old account, I ran into the terrible system that is Box. I was charged for 3 quantities of business licenses and that needs to be refunded. Never have I had such a terrible experience with a service like Box. It is impossible to check on your subscriptions and even harder to contact support because there is non ex

Hi, I tried to use the script found in some previous related user posts but it wasn't much help. Is there any chance you could help me? 

Hi Team,I am unable to give access to Box folder to my colleague. Please help me to solve this issue. When he clicks on “Accept Invite” link, he gets error message as “Unauthorized access”. Regards,Prasad

I am trying to link a personal email address to my Box account.First, I tried to add an email address that is not registered with any Box account. However, the verification email I received was broken and the HTML was not displayed properly, so I could not click the verification button or complete the verification process.I then removed that email address and tried to add a different one, but I received an error while adding it to my Box account.I have already tried the following:using an email address that is not registered with any Box account clearing browser cache using incognito/private mode trying a different email addressThe issue still persists.Could you please check whether there is any delay before a removed email address is fully released, or whether my account is in an inconsistent state?Please also let me know how I can successfully complete the email linking process.

Hello,  I am trying to give access to some of our external files to a grant holder, however they are unable to access BOX. She can receive the shared links, however when she opens the links they only lead to a blank page that looks 80% loaded.  I have tried getting her access other ways, however she is unable to get past the 80%. She was able to log in using a  colleagues log in, but that has since started doing the same issue.    I have looked everywhere for a phone number or a support email to be able to address this and cant find one anywhere. 

I would like to upgrade my Box account, but I am unable to do so. The following message appears:"An error occurred while processing your request.Additional authentication is required for your account.Please submit a ticket at support.box.com." 

I see this is a commonly reported problem. Please run the script. Thanks

I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.

When I create a Word document, I want to save it.  My libraries listed are Google Drive, which I abhor, Downloads, One Drive, and Google Drive Stream. I want to see Box listed there.  I cannot seem to find a Box app to download, although I have seen Box Sync, which I read is outdated; I have seen Box for Office, I have seen Box Tools. I use Box as an integration with legal software CLIO. Help, I just want to get all my documents organized.   Keith Liberman

I need a new email verification link because it says mine has expired. Thanks

Hello! My Box account indicates that the capacity is full, but it is not and the synchronizing has stopped. Is there a solution to fix this frequently reported Box problem? Thank you in advance.

Windows 11. Box Drive stopped working with no error messages. Tried to uninstall program at Control Panel but error message claims that it can't locate installation file "Box.2.49.257.msi.” Search of C: drive cannot find file. Tried to reinstall Box Drive but received same error message. How do I completely remove and reinstall Box Drive under these circumstances?

I am the Admin on my company’s box account. My members regularly share folders externally. Suddenly we are getting a message that says “Invitations could not be sent … because external collaboration is restricted” As the Admin nothing has been changed or updated to stop collaboration externally. What could be causing this?

After opening Box Drive, I am prompted with a window titled "Login to Box Drive" so I click Log In to open browser to complete login. I type my email address and it recognizes I have a Google Account so I select the Google Account and it processes then opens "Login to Box Drive" again. It's an endless loop preventing me from learning anything on the platform. Please help.

Not asking a question bc its been asked here a thousands times and no one ever answers. BOX is impossible to organize the folders. We are petitioning our university to stop using box, you all should do the same with your organizations. 

Hello,I have issues with Box Drive on Win 11.Context:Intel core, laptop with dual boot configuration, Win 10 and Win 11Box Drive version 2.46.240 installed on both (Win 10 works, Win 11 does not)I have admin privileges in both systems, latest updates installed, both run BitLocker.Win 11 Details:Edition    Windows 11 ProVersion    24H2OS build    26100.4770Experience    Windows Feature Experience Pack 1000.26100.197.0Observations:Box Drive installs, login screen opens, login process goes through 2FA, browser shows Launching Box Drive… (tried Edge, Firefox, latest stable releases), the box login splash disappears, Windows Explorer is restarted, gray box icon displayed in the system tray with Connecting to Box… hint. The process never completes.Hangs forever, affects the overall function of the OS, probably due to the hook with the Windows Explorer.I can see Box a Box Drive File System (streem.exe) running in the Task Manager. The streem process is unstoppable, causes Task Manager hang if

We have a business plus plan that has unlimited storage and had no issue until today. It says it was updated today and now we only have 5.3TB. Please fix