Support Forum

After I share a link to my folder with any third party, I want to allow them to UPLOAD anonymously using a simple drag-and-drop or copy-paste method.  How do I do that?  And Ideally, I want that third party person to only see their own file and not the file from any other user who did the same thing.  Or, if not possible, then prevent one user from downloading a file uploaded by any other user. Specifically, I am asking Concerto Competition applicants to upload their audition audio recording to a common UPLOAD Folder such that only I can see the files uploaded by all applicants.

Dears I can not able to upload in my box further some existing file missing i am unable to find those files. please urgent support

Good morning! I'm currently experiencing an issue where I'm unable to access specific folders under my Box account. I had a previous Box account under [personal information–redacted] helping a former client. My email is now [personal information–redacted]. I think that is irrelevant. When I try to log-in from the invite link (from Chrome and Edge), I receive the screen shot below. When I'm previously logged in to my @rrdintl account, I will be taken to my home screen and see the previously shared folders from the client. However, the folders that were to be shared with me are nowhere to be found.  Thanks for any assistance provided!  

Need assistance ASAP with the Storage limit on our account. We have used less than a gb but we can't upload anything else as apparently we have used all 10gb...... 

Hi everyone, I tried the business account for free during 14 days, but at the end, it's too expensive for me because I don't need 3 users as I work alone. So I decided to stay with the free account and my 50Go of storage, that I received a long time ago thanks to a sponsoring program (10Go free + 40Go by sponsoring friends). Sadly, after the downgrade from business plan to free account, I have lost these 50Go and I'm now down to 10Go. How can I get my initial 50Go back? Thanks for your help.

I've uninstalled box desktop app and reinstalled several times and it can't log in on the app, it redirects me to the desktop application. Also I can't find an option to chat directly with support, please contact ASAP. 

Hello: Finra is asking for a letter or policy about Box compliance with Rule 17(a)-4. Can you assist? Thanks

Hi. I deleted an external collaborator, and I now want to make that person a user. However when I go to add them as a user, I get a message that the email account is already in use. Please advise. Thank you!

We share  a Box folder "C24018 Verve" to external users, when they upload files they get an error "account storage limit reached".   Both did not have any files uploaded to Richmond Box.  The two invited external users are [personal information–redacted] & [personal information–redacted]. Could you please check and advise how this can be resolved. Thank you.

Hello, nobody can upload anything to my shared folder because Box says I am over my storage limit. However, adding up my file totals, I should have plenty of room. I recently filled up my storage and then deleted a large number of files, then cleared the trash. How long does this take to update?

I checked some files and even downloaded some of them on 16 September 2024. But they are there anymore. Is there a way to restore all the files and folders exactly as they were before this date?

Hello!  I've tried every way possible to get my password reset sent to my Box account (linked to my gmail.com), but the reset email never comes through.  I have no filters in place and there is nothing in my spam, and everything else in the suggestions here failed: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications   Any advice much appreciated.  I really wish there was a way to get back in my account!

Whenever I try to save something to Box, it says that the storage capacity is full, but it says storage used 0 B of 10.0 GB. Why am I unable to save my files? 

My Box cache folder is taking up 42% of the total storage on my computer. A Box folder labelled 'unsyncedFiles' is taking up another 41%. How do I make this stop? I have not unsynced any folders and the whole point of using cloud storage is supposed to be to free up space on my PC. Having 99.9% of it's space used up constantly is slowing it down. 

How to verify my account? How to know who my administrator is?

When I sent email to other company person who corabolate on BOX, the box file link in the email did not work with error message. Our company colleagues can open the links.It had been able to work without any problems until then.Please tell me how to deal it.  

The default search setting in BOX has recently been modified from a comprehensive search option to a choice of "everywhere" that requires manual selection for each search. Is it possible to configure "everywhere" as the default setting to enhance the efficiency of this process? Our team regularly works with multiple files and folders daily, and this extra step has a considerable effect on our productivity. Thank you for your assistance.

Showing 6.6 GB used, actual usage only 5.5 GB. Please run the script to fix this ongoing issue. Thanks.

I am unable to find an effective way to share files and documents through an invitation with my students. I have tried to share the folder link by sending an email to the students in my groups but to my dismay I have noticed: 1) The students do not appear as viewers but also as collaborators, which obvioiusly I do not want. 2) The link takes them to "all" my folders in Box, not only the one I would like to share. I have been unable to find clear instructions in the platfrom. Thank you, Pablo Arroyo

Hi thereOur company is having an issue where new files etc. added to box synced folders will not show up for other users unless they perform a manual sync. (right click and refresh).Please advise.Thank you

i am attempting to boxsdk to download files from a custom domain.  i get authenticated, but all files / folders i have attempted are returning 404 error codes.  i am passing the enterprise id and everything i reads says the sdk should resolve to the custom id, but this doesn't seem to be happening.  the custom app setting includes files for entire enterprise and permissions are include read / write.  please provide guidance?

I am working to implement box integration for Salesforce and one of the ask is to customize the folder structure. I am using flow to create Sub-Folders within root directory. Before creating a new sub-folder, I want to check if a folder already exists with that name. Is there a Flow Action that can help me get this information?   Thanks

Users running macOS 15.0 with firewall enabled are getting the error that their device does not meet our organization's security requirements: "firewall not enabled."We have tried resetting firewalls on these devices with no changes. Om;y work around so far is to exempt these users from the firewall policy. Anyone else having this issue?

I just started a new Box Enterprise account and two of my colleagues on the same domain want to be added to the new account as Managed Users. I have tried to add them several times and the system won’t allow me to do it. Also, they don’t show on the admin console as users on our business domain. How can I add them to our Box Enterprise account? I was told the only way is for Support to help me.

My box files stopped syncing a month ago to the app and to the web.