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Question

Videos loading in a different color

  • May 27, 2025
  • 1 reply
  • 8 views

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Hello Support, My videos that I uploaded whether recently or even videos I uploaded years ago are all playing in a weird pink/purple tint color. Can you please fix this because I can barely see my videos. Eddie

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Eddie,

Welcome to Box Community!

Here are some troubleshooting steps to try:

1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your firewall is configured for Box appsĀ 
5. Try to connect to a different network
6. Re-upload the files.

Hope these helps. Thank you for posting!