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Question

Videos loading in a different color

  • May 27, 2025
  • 1 reply
  • 59 views
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Hello Support, My videos that I uploaded whether recently or even videos I uploaded years ago are all playing in a weird pink/purple tint color. Can you please fix this because I can barely see my videos. Eddie

    1 reply

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    Hi Eddie,

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps 
    5. Try to connect to a different network
    6. Re-upload the files.

    Hope these helps. Thank you for posting!

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