Question
Videos loading in a different color
Hello Support,
My videos that I uploaded whether recently or even videos I uploaded years ago are all playing in a weird pink/purple tint color. Can you please fix this because I can barely see my videos.
Eddie
Hi Eddie,
Welcome to Box Community!
Here are some troubleshooting steps to try:
1. Make sure that the browser is up to date
2. Clear the browsing history or use a different browser
3. Temporary disable plugins/extensions, firewall, and VPN
4. Check if your firewall is configured for Box apps
5. Try to connect to a different network
6. Re-upload the files.
Hope these helps. Thank you for posting!
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