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Question

Unable to log into Box Drive on Windows

  • May 27, 2025
  • 1 reply
  • 25 views
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I have installed Box Drive on Windows. When the log in window opens and I get prompted to put in my sign in details, it says Launching Box Drive... and then the log in page pops back up again. 

I have tried uninstalling and re-installing but nothing works. 

Any idea how to solve the issue here? Thanks. 

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Eugene, 

    Welcome to Box Community and glad to assist! 

    To fix your issue, please reset your Box Drive application manually. 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences. Restart the Box Drive and follow the prompt to log back in.

    Hope it helps! 


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