Storage says full but is not

Hi Monica, 

Welcome to Box Community and glad to assist!

While look into your account, did you also check if the error lies within your own or collaborated folders? If you confirmed its the latter, please contact the folder owner. 

Note: Each folder's storage is counted against its owner's storage allocation. 

Thanks for posting! 

Hi Rona,
When I go into Account Settings for my own account (not collaborated folders), that's what it shows (5.3GB of 50.0, developer account)
Monica

Hi Monica, 

Good day!

To get a closer look, please attach a screenshot of your error via this thread.

Thanks for posting!