Support Forum

Need to change ownership of box folder. Owner is not available.  Do not know the box admin.  Need help ASAP. 

All files have been deleted, but the storage limit has not reset and it's still close to full. The storage counter has been off and not resetting fully for quite a while. Looks like, from past posts, it's something that can be reset on the back end to correct - please assist if possible. Thanks for the help!

I'm the admin. It says it will email a link to change password, it never comes. I need to change it

Hi! Can you share steps on how to receive a copy of the SOC 2 report for our Vendor Management team’s review? We’re currently using a free account, but looking to move to a paid plan. I tried to check with Box Support, but was directed to Community Support for help. Thank you!

Based on the information in the documentation, I understand that:On the Starter plan, seats include both internal users and external collaboratorshttps://support.box.com/hc/en-us/articles/ [removed by moderator] -I-Have-More-Users-Than-Seats-Error Any user invited to a folder as a collaborator (including external users with edit permissions) consumes a seathttps://support.box.com/hc/en-us/articles/ [removed by moderator] -About-External-Users?utm_source=chatgpt.comSo, is it correct to say that the Starter plan is effectively limited by the number of purchased seats (e.g., 10 total users including both internal and external)?If this understanding is incorrect, could you please clarify what the actual limit is?

Earlier today, I lost my files that I saved on my box via my PC. Could you restore them please? I have logged on my box account on the web, but my account is just empty, including the trash folder. I can’t find my documents anywhere. The files were disappearing (deleted) as though someone was deleting them from somewhere. Note, I do no share my account with anyone. This is so frustrating. Please help!

I would like to wipe my account and start over as most of the files are now outdated. I’ve found the following instructions, but they don’t work for me:Select the items you'd like to delete by pressing and holding the Shift or Command key and clicking next to each file/folder name. Press Shift to select everything between the first and last item.  Press Command to select multiple items individually.  Selected items are highlighted. When you have selected all items, scroll to the top of the file display and in the upper-right click the trash icon.When I follow steps 1 &2 the trash icon does not appear for me, all I can select are Email, Tag, Move or Copy, Download or Collections.  Does anyone have suggestions? Is there a better way?

Box businessへのアップグレードが出来ません。 以下の文字が掲出されます。 「要求の処理中にエラーが発生しました。 お支払い情報を処理できませんでした。すべてのフィールドの入力内容が正しいことを再確認し、もう一度実行してください。サポートが必要な場合は、support.box.comを参照してください。」

A link that was intended to provide access to a specific file appears to be allowing access to additional folders beyond what was intended. This raises concerns about unintended data exposure and permission settings. How is this possible? Is this a unique issue? 

As an admin I yesterday upgraded my account with the Starter package when receiving a message that my storage limit had been reached .  I have received a paid-in-full invoice for that.  However I am still not able to add a file to my account, even though it shows that I’ve only used 480mb of the 100gb allocated to my account.

I hope this message finds you well.I am an administrator at [Company Name], and we are currently in the trial period of using Box.We have already started testing the service and are in the process of adding Box accounts that our employees had previously created to our company account.However, one of our employees has changed their mobile phone, and as a result, they are unable to receive the two-factor authentication (verification code) required to log in.We would greatly appreciate your support in helping us regain access to the account.Thank you very much for your assistance.Sincerely,

1) Security standpoint - Please advise how we find out if we can identify if files/documents include personal identifiable identifiable information (PII) and/or personal health information (PHI). 2) Data rooms in accounts - Are we able to see these on user accounts when shared with another user?  When auditing user accounts that have no files and not signed in for over 6 months, how do we identify they have access to data rooms with files/documents they have access to review?    

Hello, I need a new QR code to load Box authenticator on my new phone. 

複数ファイルを一括ダウンロードするとzipファイルが作成されますが、解凍したファイル名に英数字以外がスペースに変換されてしまいます。以前、他の人に共有してもらったリンクからダウンロードしたファイルでは消えていませんでした。設定などで変更可能であれば回避方法をご教示いただけますでしょうか。

Hi team,  I have an issue where I can not access all files uploaded by our client, I only see the ones I have uploaded before. Please check the screenshot provide below. First one from another colleague user name: second one from my user name:  

I paid for a subscription to Box.com because I need to be able to add Collaborators, but when I click on Upgrade, it incorrectly says my current plan is a Free Box Individual plan.

I frequently receive html files from developers or generate images/svgs to send to developers. But when I try to open them in Safari directly from my box drive, safari cannot open the files? maybe there is some privacy setting I didn't enable or something? But if the same files are on my local drive, not in box, they open fine. or I can open them directly from box drive in other browsers. just not in safari? I'd love to be able to open them directly from box within safari. is there any way to achieve this? 

I created an account and subscribed to a free 1-week trial of the most basic premium account because I needed to upload a single file for an organization I am a part of. After completing that process I verified my email and attempted to login where I was told I did not have an account with the email input. This is the same email I just received the box verification for, so i was confused. I tried one more time to login using the same email verification link but there was an error. Then I just created a new account, this time on my computer, but I did not begin a free trial for any of the premium services. However when I attempted to research if I would still be charged for my old account, I ran into the terrible system that is Box. I was charged for 3 quantities of business licenses and that needs to be refunded. Never have I had such a terrible experience with a service like Box. It is impossible to check on your subscriptions and even harder to contact support because there is non ex

Hi, I tried to use the script found in some previous related user posts but it wasn't much help. Is there any chance you could help me? 

Hi Team,I am unable to give access to Box folder to my colleague. Please help me to solve this issue. When he clicks on “Accept Invite” link, he gets error message as “Unauthorized access”. Regards,Prasad

I am trying to link a personal email address to my Box account.First, I tried to add an email address that is not registered with any Box account. However, the verification email I received was broken and the HTML was not displayed properly, so I could not click the verification button or complete the verification process.I then removed that email address and tried to add a different one, but I received an error while adding it to my Box account.I have already tried the following:using an email address that is not registered with any Box account clearing browser cache using incognito/private mode trying a different email addressThe issue still persists.Could you please check whether there is any delay before a removed email address is fully released, or whether my account is in an inconsistent state?Please also let me know how I can successfully complete the email linking process.

Hello,  I am trying to give access to some of our external files to a grant holder, however they are unable to access BOX. She can receive the shared links, however when she opens the links they only lead to a blank page that looks 80% loaded.  I have tried getting her access other ways, however she is unable to get past the 80%. She was able to log in using a  colleagues log in, but that has since started doing the same issue.    I have looked everywhere for a phone number or a support email to be able to address this and cant find one anywhere. 

I would like to upgrade my Box account, but I am unable to do so. The following message appears:"An error occurred while processing your request.Additional authentication is required for your account.Please submit a ticket at support.box.com." 

I see this is a commonly reported problem. Please run the script. Thanks

I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.