advised that Box did not update when installing OS update; I've sent logs and was redirected to the community forum to create a support case. What happens next, as I don't seem to have created anything!!
Question
creating support case
Hi Anna,
Welcome to Box Community and glad to help!
I opened a new ticket so our Support team could assist. We will be in touch through email and please keep an eye out.
Thanks for posting!
This happened to me this morning.
Received a message that Box Drive did not update, and requested I send logs.
I clicked on “send logs” - ok? No confirmation received?
Then it says “open a support case” - ok, but where?
When I log into Box, click Support, the FIRST THING I should see is a button “Open a Support Case”.
Why is it not that simple? Thanks.
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