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Question

creating support case

  • May 23, 2025
  • 1 reply
  • 7 views

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advised that Box did not update when installing OS update;  I've sent logs and was redirected to the community forum to create a support case.  What happens next, as I don't seem to have created anything!!

1 reply

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Hi Anna, 

Welcome to Box Community and glad to help! 

I opened a  new ticket so our Support team could assist. We will be in touch through email and please keep an eye out. 

Thanks for posting!