The email domain for our email addresses at work has changed. I need to change the email address for my Box account. I have followed the other posts that tell you to go to your Account Settings, but there is no option to change my email address. I have an Individual Account, so the Admin Console route is not applicable.
Question
Change Email Address
Hi Jace,
Welcome to Box Community and glad to assist!
Individual Box owners can only change their primary email through 'Account Settings'. To do so, you may follow these steps.
Start by adding a new email to your Box account:
- Log in to box.com and go to your Account Settings.
- Scroll down to Login and Email Addresses.
- Click Add More Emails.
- Enter a valid email address.
- Click Save.
An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
Next, make your secondary email address your primary email address:
- Click Make Primary next to the email address you want as your primary email address.
Hope it helps!
Has anyone received instructions that worked for this issue? I also am a single user and my email address has changed, and I do not want to create an entire new account.
I’ve figured it out - I used “Link Personal Email” and just added my new work email address. It then gave me the option to make that address the primary for the account!
I tried to link email addresses but it didn’t work and gave me an error message. Tried multiple times. Help!
Sign up
Already have an account? Login
Community access is available only with a Box Account.
Sign in with your Box AccountSign in to the Box Community
No account yet? Create an account
Community access is available only with a Box Account.
Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.