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Question

cannot open file

  • July 30, 2026
  • 1 reply
  • 17 views
B

I cannot open file on my own laptop and a window pops up: " We can't open .. file from BOX. Make sure the storage account is provisioned. "

I made sure and it is.

    1 reply

    J
    • Jill
    • Community Manager
    • July 30, 2026

    Hi ​@Balazs,

     

    Welcome to Box Community!

     

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

     

    Thanks for posting!

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