Support Forum

Hi there, I accidently added few users while trying to give a editor rights to them. Received a purchase confirmation right after that for newly added users. However, these users accounts are not needed and I want to remove them and make the monthly payment same as at the beginning.  I couldn't find a way to remove these paid accounts and hence writing here for help.

I haven't received the notification email from my BOX team since last Friday.Please resolve this issue. It's urgent. Thank you.

Hello, I'm a new Box user and I'm trying to install Box Drive on my Windows 11 PC. When installing, I click to log in, it redirects to the Box page, I log in, but when it returns to the app it asks me to log in again and gets stuck in this loop. I checked the log file, following the steps in the site's FAQ, and the error appears to be related to PKCE validation. I'll attach the log file here to help you. I use Box for work and need to have Box access on my PC to streamline my workflow. 2026-05-27 08:34:15.530 5508 WARNING CompleteAuthenticati oauth2                OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failed2026-05-27 08:34:15.530 5508 WARNING CompleteAuthenticati box_authentication    Attempting to retrieve auth tokens in exchange for code failed: OAuth2 token API request failed with error: pkce_verification_failed with description: PKCE verification has failed2026-05-27 08:34:15.532 5508 INFO    CompleteAuthentica

How can I remove my community account/profile?

When user tries to save a word doc to her Box drive they get error msg from Microsoft Word “You can’t save here. Please choose another location.” The user was able to save there previously 

I'm using Windows 10 with Box Sync to sync my local files to Box. A few days ago, most of my files were deleted from the Box cloud, but they still remained in my Box folder on my PC. When I checked box.com, it showed that the files were deleted by me.I immediately exited Box Sync, removed access to all apps, and logged out of all sessions except the Box Sync session on my computer. I then restored the files from the Trash.However, the same issue happened again today: all files were deleted from Box cloud while still remaining on my PC. I restored them again from box.com > Trash.Please advise on what may be causing this and how I can prevent it from happening again.Related post: https://community.box.com/support-forum-47/files-being-deleted-by-box-sync-restoration-of-files-unsuccessful-30306

Greetings, I’ve been using the box.com link feature on Mozilla Thunderbird, but I’ve noticed that the uploaded videos won’t play in the browser, not even with the Shields down on Brave.  This is just one example: https://app.box.com/s/qck4ow5gps6bskv7wuql2l6e0ikrv3rm Thank you, Shalom.  

STORAGE FULL, BUT IT ISN'T

Hi,  I have two seats available under my plan, and am trying to add two colleagues to these seats. However, when I add them, I am only given the option to purchase two additional seats. I don’t need to purchase more seats, just assign users to empty ones. How can this be resolved without unnecessary extra charges to my account?

There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: invalid_client Show Error Details (DOES NOT SHOW ANYTHING FOR THIS)

I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success. Could someone please help me?

I recently migrated all of my Box folders from a university Box account to a personal Box account at the Business level. Folders are shared with maybe 30-ish other people. I use Box Drive on my Mac laptop. Since the migration, I can save new files and have them sync, but every time I try to update an existing file (ppt, word, excel), I get an error message saying “Upload failed: We’re sorry this didn’t work. Try saving again later, and if that doesn’t work, click Save a Copy” with a button for “Save a Copy”. The updates will save locally, so I don’t lose them for now, but they are not synced with Box for others. It doesn’t look like they are saved (i.e. the date last changed is not the most recent date of edits), but when I open the file, the newer version does appear, likely because a temporary file is stored. This same issue is happening with at least two other users of my Box business account.  How do I fix this, without losing all of the temporary files that I’ve created when files

I can log in from the web, but when I try to log in from the app version of BoxDrive, I keep getting stuck at the login screen.

Every time I open BOX Drive it asks me to log in, I click it and it sends me to the website to login, after I log in, I am sent back to the BOX Drive Application on my windows pc, but nothing happens. I am left on the Application page that says to login, I click it again and it restarts the cycle of sending me to the online website to log back in. Someone please help, I have tried multiple browsers and uninstalling and reinstalling BOX Drive. Also, I cannot get the chat feature to pop-up on the website.

Why I signed up to an unlimited storage account, and I´m limited to 1tb?  

My BOX syncs from box.com to my windows desktop. But when I add/delete or move files on my desktop it does not sync back to box.com.My co workers doe not have this problem while using the same setup. I do have these errors but not entirely sure how to solve it. The more button does not tell me anything. 

Does Box actually have a support contact? For the first time I am having major issues and the contact us button doesn’t do anything other than sending me to the community page.I tried repeatedly to create a new folder and kept getting a message to say there was a problem with my request. Unhelpful to say the least, and frustrating since I have been using Box without problems for a couple of years. I managed to get around that by logging on with my phone. That let me create it. I’ve then tried several times to upload a file (88MB and I am well within my storage limits) and it gets to the 100% point, hangs, and then eventually fails to upload. Given that I am trying to meet a court deadline, this is unbelievably frustrating. The service status page says everything is working ok, I can access existing folders, so I really don’t get what is actually going wrong. Any suggestions appreciated! Thanks

Hi,We are using the Box for Netsuite integration and have a small query.Purchase Requisitions are raised to request the creation of a Purchase Order.Part of the requisition process is the loading of quotes, images, emails etc. to the record.The native NetSuite process is that when the Purchase Order is created from the Purchase Requisition, any attachments are copied automatically over to the PO.We recall something being mentioned about this in our initial presentation of Box but alas we do not recall the detail.Could anyone guide us on how we can set this up.

Please resend verification email. The link provided to change password does create a new link sent to my email….yes, I checked junk folder. 

We have been working trying to find a solution to the inherited cascade permission for a while without success. There is no way we can continue with BOX (not even started) and they deny the refund because we paid the annual subscription. This is unethical, since the person that assisted us in sales never explain correctly and their sharing functionality does not work. Anyone else with this problem and how to solve? It can not be the regular cancellation as they don't understand. Please advice.

ストレージの容量がいっぱいになり、アップロード出来なくなったのですが、どうすれば拡張できるのでしょうか。ストレージは無制限だと認識しているのですが。 

Hi everyone,!--tgqphd|[]-->I just created a new Box account but I am facing an issue setting up my password.!--tgqphd|[]-->Every time I try to "Create Password" under the Account Settings page, it constantly shows an error message. Because of this, I am also unable to log into the Box Sync / Box Drive desktop app that I downloaded.!--tgqphd|[]-->Furthermore, I tried using the "Reset Password" link, but it still fails to create or update the password within the Account Settings.!--tgqphd|[]-->Could anyone please advise why this is happening and how I can fix it?!--tgqphd|[]-->Thank you!!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]-->

Which Box plan allows users to view or track expired files or documents?

The Box App for iOS is completely bugged.I have a user on an iPad. When he navigates to a particular file in the app, it shows an old version that has been updated. When he opens the file on Windows of through a browser, it reflects the current and accurate file. We signed him out and back in, reinstalled the app, power cycled the iPad, and makes no difference. A technician from out IT Company signed in on his iOS device that has never had Box installed on it, and got the EXACT same issue as the end user. They also signed in as our upper level admin and saw the same outdated/old version. When logging into the Windows App or a Browser, they too saw the correct version. This rules out network difference, user permissions, missing updates, outdates app, etc.We need this addressed immediately - we have users out in the filed and at job sites, and we cannot afford to have them not getting correct information and files. 

I cannot seem to add users. I have watched videos and read all the self help. I need help from a person.