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I’m obviously not the first person to experience the search function not working. 

 

I clearly have a file in my Box account with the word “budget” in the title. When I type “budget” in the search bar, nothing shows up. I’ve tried other search terms that should work and they don’t. 

 

These files have been in my account for days and I haven't touched them and the search is still not working. They are spreadsheets and word docs, not PDFs. 

 

Please help me fix this. The search is completely nonfunctional at this point. This is the main barrier preventing me from recommending Box to my entire team. 

 

 

Hi ​@groovyk, 

Welcome to Box Community, and we’re glad to assist! 

 

Can we start with the range of your search? In order to check,  go to the search bar, click filters and scroll down ‘In Folder” and see if what’s selected: Everywhere in Box, In Trash, In a specific folder. 

 

Make sure you select Everywhere in Box and try again. 

 

Looking forward to hear back from you! 

Yes, I assure you there are no filters on. The search is for files of any size, from any time, “Everywhere in Box”. There’s something not working on the back end. 

Hi ​@groovyk, 

Thank you for getting back to us, 

At this rate, please follow these troubleshooting steps: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Restart your machine. 

And for the quick guide regarding searching for files, folders and contents please check out this article. 

 

Hope it helps, and please us know if you have questions. 

 

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