Support Forum

Hello, I am working on integrating box to salesforce, but I got service account null error. Can you help me to fix it? Thanks

Hi,Since a few days the storage quota on my account is not correctly shown. I have a 50GB account and I´m sharing a total of 42GB on my desktop folders, but the files stopped synching and on Box.com my quota shows 58GB. Can you please help?Thank you!Pedro

There is nowhere to ubsubscribe for this useless platform

For years, I have been downloading files using the Box API. However, the box app we use now requests reauthorization. Our administrator granted the box app permission once more.The "The API returned an error [BadRequest] invalid_grant - Grant credentials are invalid" exception is displayed, despite this.I'm connecting to the Box API using the C#.Net Windows service.Please assist in resolving the issue.Thanks!

I created a workflow when a file within a folder has a 'new upload', we would get a notificaition via email. However, it updates every day and I have not got any emails. . Any help out there?  

My memory is displayed as full. I have deleted sufficient items to reduce it but to no effect. Consequently, I am not able to upload new files. Please help.

Hello, I'm trying to create a Limited Access App on the Box Developer Console, but I’m encountering an issue. I receive the following error: "This application needs to be authorized by the enterprise admin."Can someone guide me on how to proceed? Specifically:How can the enterprise admin authorize this Limited Access App creation, orIs there a way for me to create the app without requiring admin approval?Any help or instructions would be greatly appreciated! Thank you.

I just upgraded to business from the free tier and it already says 3 of 3 seats are used. When I tried to add two users it was confirming that I wanted 5 users. I only want to add the two additional included users with the service

I have a question about the BCP test results.The results of the test are shown in the score, but is there any way to see where I went wrong? Thank you in advance.

Hi - my box storage limit appears to be reached. Is there any guidance on how I can fix this?    Thanks.

After a box software update. I cannot open my desktop version.

Hello,  I urgently need assistance with removing 2FA from account <personal information-redacted> The support associate that helped me with this back in Oct. 2024 was named Enrico Castillo. Please assist in removing 2 factor authentication again for Ginni. Thank you!

Hi! I signed up with my gmail account to access a folder shared with me on box. Access to the folder requires updating a password. When I go to my settings to set up the password, it doesn't work. How do I fix this issue so that setting up a password works?

Hello, Is there I way that by sharing a link, that person can upload a file or pdf to the folder? I've tried this with the Share Files Feature but it does not grant permission to do so. 

I'm trying to reactivate my account as our company would like to use the Box Business Plus, but we want to pay monthly and not yearly. How can I update this?

何を削除してもストレージの容量が変わりません 有料プランへの誘導だとしたら悪質過ぎます 英語は使えません そちらが翻訳で対応してください

There is a problem with the Box collaboration invitation email not being received. I checked the following sites, and it was not in the Spam/Junk email folder, and there were no problems with the Firewall, Content Filter, or Email Security Policy. I also did not make any typos in the e-mail address.I am unable to check the suppression list.Could you please tell me how to deal with this?https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

Hi, Our admin has left the company, so I am the new admin. I have that status on our box account and I deleted the old admin's account and transferred his files to me. It took most of the day, but I just got a notice that the user is deleted. I've refreshed and resynced. However, now some big files and folders are missing. Is it still transferring files?

Hi there, I am getting a okta provisioning error. We assume the user created their own box account with their work email and we need to grant them one through okta so we can manage it. thanks,

Hello,   I did a free account and didn't have enough space for all my files. I upgraded my account to a starter to have more storage. After I did this, it didn't sync, so I tried deleting the files and loading them again. I started to delete them, but it didn't delete all of them. Now, in all files, I have some folders that show them as recent, and I can't delete them or sync them again. I need your help deleting all my files in storage, loading them up again, and starting the syncing again.   I appreciate any help you can provide. Edan Lloyd

I’ve been shared on a folder but in order to open it it’s asking me to update my password. Since I used my Google account as a login, when I fill out the update password form an error message pops up and tells me that my current password is incorrect.

All colleagues from my company had access to a shared folder by an ex-employee but the folder is not accessible by us now. None of us see it 

My box has shown that i have used up all my storage, but i have checked all the folder it only takes up 30% of the storage, after deleting all the files in the trash folder it still remained full.

I would like to see the company's entire folder / file tree structure. I am an admin on a business subscription so don't have access to the content manager tool. How can I do this please?

Does the folder and files name have a characters limit in Box? We  are trying to copy folders and files to Box from another drive but i receive this error:  The "box name too long"