Hi Support team,
My colleague encountered a issue about resetting password. She didn't receive email after click "Reset Password". We have followed the troubleshooting step but it still not worked. Could you adivse what should we do? Thank you.
Hi Vivi,
Welcome to the Box Community! I'm happy to help.
Please contact your IT department if your accessing Box on your work environment to maybe check if Box site and email are in your company's block list of websites and please remove them from the list. You can also reset your password using a different browser or you can clear cache and cookies on your preferred browser.
Also, please check your virus scan, Internet Service Provider, or company's mail server or firewall and make sure that your email client is not blocking emails from
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box.com
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notify.box.com
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notify-e.box.com
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notify-w.box.com
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reply.box.com
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track.box.com
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track.notify-e.box.com
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track.notify-w.box.com
Please take a look at this article: Troubleshooting Issues with Email Notifications
Hope this helps.
Best,
Hi AJ,
Thanks for your feedback. We have checked with our IT team and followed the step that you suggested, but my colleague still can't receive the mail.
It seems that there is a similar case and your team created a ticket to the Product Support team to solve the question.
Could you help this for us or adivise what else we can do? Thanks a lot for your support.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.