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Question

All files missing from Box and storage indication still showing like its there

  • May 27, 2025
  • 1 reply
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Hi, after a longer time I looked at my box account and found out that there are no files or folders anymore. I mean literally none. Yet the storage indicator shows 19.6 GB of 50.0 GB used. I tried uploading some files and those went fine. The original files are nowhere to be found, in trash or otherwise. Please advise. 

    1 reply

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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