Skip to main content
Question

Updating My Email

  • May 27, 2025
  • 4 replies
  • 77 views
C
Forum|alt.badge.img

I need to update my email on my account and there's no other way to do this or contact Box support than I guess through this way. Can you please help me?

    4 replies

    C
    Forum|alt.badge.img

    Hi Rachel, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you need help in changing the Primary email address associated to your Box account. You would need to add your new preferred email to use as a secondary email and then make it Primary later once verified and added to your account.

    Here's how:

    1. Go to the user's profile (Initials)
    2. Click Account Settings
    2. Under Account tab, scroll down to "Login and Email Addresses" section
    3. Click Add or Link Personal Email 

    • Enter your new email address (remember the email must not be associated to a Box account) and click the Save button.
    • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
    • Once your secondary email is linked and verified, you will have the option to "Make it Primary". To make a secondary address your primary address, just click the Make Primary button.
    • If the option "Make it Primary" did not appear, you just need to refresh the page for it to appear. 

    4. Once done you can remove your previous email by clicking the "Remove" option on the side of it.

    If you have any questions, please let me know and I will do my best to help you!

    Best,

    C
    Forum|alt.badge.img

    France,

    I need to change the email address on my account. However when i go to my account tab it does not have a "Login and Email Addresses" section. It only has "Add a Collaborator or Link Personal Email". Since that isn't an option, how do I update it?

    C
    Forum|alt.badge.img

    Hi France, 

    I've already added another email address but I never received an email to verify it and it looks like it's not verified. I don't have an option to Make it a Primary email address. Can you please help me?

    C
    Forum|alt.badge.img

    Hello, 

    I am having the same problem and am receiving the below error message when trying to add a new email. 

    There was an error while trying to add sierra.swidrak@lpl.com to your account.

    Please help!

    Terms of ServiceAccessibility statement