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Question

I Can't Recover My Email User Account

  • May 27, 2025
  • 1 reply
  • 14 views

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Hello
I Can't Recover My Email User Account
My Email User Accounts [personal information--redacted] [personal information--redacted] I Forgot My Password But Still Can't Recover My Users I Have On My Box Drive Account
Send Reset Link Where I Can Change Passwords For These Email Accounts That I Entered Now
There Is No Information About How To Restore My User On Box Drive
There Is No Information About How Do I Reset Change Passwords To My Email Users I Have On My Box Drive Account
I Can't Restore My Email Users On My Mobile Phone
Contact Me At My Email [personal information--redacted]

1 reply

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  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi there, 

Welcome to the Box Community, I'm happy to help!

This would be something Product Support team can look into and may require specific account information.  

It seems you already have a ticket for this issue with our support team, please continue working with them and check your email for updates.

Regards,