I deleted all files but my account usage never goes down (50 Go available and my account is saturated !). Please can you run that script that recalculates my file usage yet again.
When are you going to permanently fix this issue?
Hi Reymond,
Welcome to the Box Community, I'm happy to help!
I've ran the script that will recount all of the files and how much storage is being used in your Box, you should now see the correct storage size available in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. We currently have a project underway to fix these issues, but do not currently have an ETA for a fix.
To learn more about this behavior, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect
Thanks for reaching out and let us know how else we can help!
Best regards,
Hi. I would like to ask you to run that script that recalculates my file usage yet again at may accout.
Thank you
Hi there,
Welcome to the Box Community, I'm happy to help!
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.