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Question

Cannot login to Box Sync

  • May 27, 2025
  • 3 replies
  • 111 views
C
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I cannot login to the Box Sync app, even though the same username and password works on the web app (https://app.box.com/folder/0). It keeps saying I have the wrong credentials on my Mac app. Can anyone help with this?

    3 replies

    C
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    Hi Carolyn, 

    Welcome to the Box Community, I'm happy to help!

    Do you mind providing a screenshot of the error that you encounter when you login to the Box Sync app so we can take a closer look?

    Also, may we know what version of MacOS are you running and if this is using the M1 chipset?

    I look forward to hear from you and let me know if you have questions!

    Regards, 

    C
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    Sure, it just actually signed me in okay just now, so now it says that it's syncing, but when I go to my Finder and go to my Box sync folders, it says it can't connect to the server. I am connected to Internet just fine. Is there anything else I should do? And my Mac is Mac OS Monterey V12.1, with the M1 chip Pro.

     

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    C
    Forum|alt.badge.img

    Hi Carolyn, 

    Thanks for sharing the screenshot!

    Unfortunately, Box Sync is not Supported on M1 devices as stated in this article: https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

    We recommend installing Box Drive instead which is fully supported on M1 devices.

    This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

    This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

    Feel free to write back in if you have other questions, and I will help you!

    Regards, 

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