Support Forum

The email address must look like "name@domain.com"   What to do?   No support???   Have to wait here?

Check your account settings used storage 15.3GB/100.0GB Maximum file size 150.0GB It is displayed as above. How much free space do you have left? 100GB - 15.3GB = 84.7GB 150GB - 15.3GB = 134.7GB Which of the above is correct?

Someone hack muy account anda deleted allá my files. Tere Is way to restor them?

Our legal office is suddenly having issues using Box links to share folders that contain .pst files. The outside collaborator is unable to open the shared folders. Anyone else seeing this issue?

Has someone lately experienced Unable to connect to Box error?

Hello, I keep running into an issue with Box Drive for Windows 11 where the Box-specific options on the right-click menu keep disappearing (ex: Share, view on Box.com). I have already followed the instructions here: https://support.box.com/hc/en-us/community/posts/15294456834579-Can-t-Box-share-via-right-click-in-File-Explorer-on-Windows-11 This worked briefly this morning, but only a few hours later the issue is happening again. I have no option to share, link to files, or go directly to the Box.com page directly from Windows Explorer. Thank you

The ability to select multiple files for any purpose is broken (again).

I need to change my primary email address used on Box due to a hack to the email on file. However, when I go into edit my profile with the new email address and then get the confirmation email and enter the SMS code I get on my phone to confirm the new address I'm getting this error message below. I'm stuck in a loop now where I'm being locked out of resetting my email due to too many attempts in an hour. What do I need to do to get out of this loop to get a simple email change done? This is maddening. Thank you.    

Hello, I have an individual account from way back which I just reactivated. I have no idea what all is included in my plan except that I have a 50 GB storage capacity just waiting to receive my backup files. Can someone tell me what else are the inclusions with the account? Many thanks!

I keep receiving the following message, "We're sorry, the preview didn't load. Please re-upload the file or contact Box support." I read through similar comments and tried the suggestions - clearing the cache and using a different browser and these did not do anything.  Please help.  The file is a large (9.2 GB) PowerPoint. 

I have one file that needs to go to more than one folder.  Im trying to select multiple folders but Box won't let me. I selected multiple files but the only thing I can do is create a collection that won't let me treat it as a folder. It seems as though one must do each file individually to each separate folder. Is there a solution to this situation?

Need to rename folder.  When right clicking folder there is no option showing to rename folder.

Which plan should I use if I want to control who is accessing the folders, when, and how much time?

Everyone in our company is experiencing sync issues, we do not see things in real time, files are not updating in real time.  This is very impactful.  How do we get this resolved.

Hello!  We currently use Sharepoint to store our company files and we would like to use our Box account to sync a copy of our files and folders. We are NOT looking to move files off of Sharepoint to Box, rather looking to just use Box as a secondary source of information.  I've seen power automate scripts that will copy any NEW files to Box, but we are looking for a way to take our entire existing layout in SP and copy it to Box, as well as have any changes in SP sync to Box. Does anyone have a method for this?  Thank you in advance!

I saw a previous post about copying multiple file names at once and pasting into a spreadsheet, but there was no guidance on how to do it. I would like to know how to do this, to paste multiple file names into a Word document. A colleague provided steps she found (select all, copy, go to paste special and select "unformatted Unicode text," and paste. She uses a Mac, and I tried this on a PC and it didn't work. Thanks for your help.

Hi Box Team,My account details are showing 50Gb of 50GB used  but my Box Drive only have 2GB or 4GB OcupiedTWould you please run the script to fix it?Thank you.

Hi, I have an account that has 10GB storage limit, however my licence allows me to upload 50GB of files. Does this mean that I cannot upload anything over 10GB, even though my licence allows 50GB?

Hi fellow Box Family and Friends (Internal and Customers!) :)  I'm a Customer Success Manager for our Central team, currently in Texas. I'm here to help you all navigate, maneuver and get assistance in your Box Journey! I'm here to advocate for our customers to ensure they are getting the best out of Box. Let me know how I can help. 

Our director is retiring and I need to change the admin for our Box account

Hi, when viewing an Excel doc using the web portal of Box, I would like to see the scroll bars widened/thickened (See screenshot below).  I find those very think scroll bars to be difficult to use.  (Or am I missing a setting whereby I could make them thicker myself?) Screenshot: https://www.dropbox.com/s/c6q224yfp5fc4n3/BOXscrollbarpost.png?dl=0 Thanks, -David

Please run script  to clear this up

When I attempt to sign in, I am asked for a 6 digit code. However, I have not received any codes to my phone. 

Please run a script for my account to fix the data inaccuracy for my account storage.

Hi all, We are using application BOX Drive in my company to reach the BOX files from Windows explorer but sometime the files are not updating correctly and I have to use contextual menu the option "Refresh folder" My question is how to get Refresh any folder programmatically using code from VBA, jscript(windows), command.... This would be really useful for us and it could avoid open no update reports and mistake for that Regards