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I am currently experiencing the same exact issue in this support forum. Your assistance on this issue is greatly appreciated! 


Thanks - Felix Vargas 


https://support.box.com/hc/en-us/community/posts/6531522620435-Unable-to-delete-or-transfer-user-files-

Hi Felix, 


Welcome to Box Community and glad to help! 


Upon checking you already have an ongoing case with our Product Support team regarding the issue. Please keep an eye to your existing case# and we'll stay in touch. 


Thanks for posting! 

Hi,


I am having the same issue of not being able to delete a user and transfer their files.  Can someone please help.  Thanks

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