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Question

Work Flows Not Identifying the Correct Initiator

  • May 27, 2025
  • 1 reply
  • 7 views

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I've created a few efficient work flow processes that work as expected when I initiate the activity (drop a file in a designated folder). When anyone else on my team initiates the same activity by dropping a file in the same designated fodler, the auto email notification lists me as the person initiating the activity rather than the person who did. How do I get the work flow to identify the correct person initiating the activity?

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Glenn, 

Welcome to Box Community and I'm here to assist! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!