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Hi Jessi, 

Welcome to Box Community and glad to help! 

Please follow the troubleshooting steps below to address your errors. 

• Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
• Use different browsers, machine and/or network connection. 
• Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
• Verify that you are using one of our recommended operating systems.
• Temporarily disabling any plugins/extensions in your browser
• Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
  
  • Chrome, Edge, Firefox, Safari

Hope it helps!