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Question

Pending Permissions

  • May 27, 2025
  • 1 reply
  • 22 views

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I have two contact emails I sent invites to for specific BOX folders for a project. They both received "SIGN ON ERROR" with the following message: Single sign-on authentication was unsuccessful (reference #YXHIDHCR). Wondering if it's an issue with their email address as their status within BOX is "Pending Permissions". Would be firewall related?

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Michael,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!