Support Forum

Our non-Box users are getting an event 5152 written to their Security Event Log 6 times every 30 seconds  The msg is "The Windows Filtering Platform has blocked a packet."  The port is 17500, and the source address is a user using Box to provide a file to someone outside the network.  We do not use Box to share on our LAN.    I've seen a few things about disabling LAN sync, which I would gladly do if the instructions worked.  So far the only circumvention was for all but one of the users who had Box installed to uninstall it.  Can you please provide assistance as to how to disable LAN sync, or whatever process Box is doing to broadcast & cause these errors every 30 seconds? 

Hi  My filles that was storred in box account are missing from last time that ive logged in. is there any possibility to restore them ? thank you in advance 

A folder owner invited 40+ individual collaborators to a folder.  I showed her how to share the folder with a group rather than the individuals, so now the folder is share both with the group AND with 40+ individuals.  Can I bulk delete the individuals?

I've been using the Mac extension for Box. When I've been adding to things there, they won't show up for anyone else linked to the same folder - nor will it show up while using the site. It shows a little cloud icon without the arrow for the ones that aren't uploaded. Can anyone advise how to get them to show up for everyone?

I downloaded folders to box and all of them are empty. Also when I select upload folders - the folders show empty. I can upload files but not folders. Please help. I can't upload each file individually as it will take hours and my work is due today! I cleared caches and restarted many times. Also posted a ticket to no response. Thank you in advance!

Hi, According to an email I received, if I download the mobile app I qualify for a free 10 gig of storage. So I downloaded the mobile app. How do I receive the 10 gig? Who do I need to contact? I am unable to find out any information.

"Something went wrong with your request. Please try again"   I am a co-owner of the folder, have been adding without issue. Suddenly when I get to my 8th folder, it just stops. No matter what forum I search, there is no help available. 

I want to activate a disabled account.I want to activate an account that has been disabled by the administrator, but the administrator's account has also been disabled and cannot be operated from the administrator.How can I activate it?

Not able to see the file which has been shared by Hogg, Tim.   Provider is fully supportive of you getting that data but not able to view it

I have been copying files to and from box desktop for years. Lately I have been having issues with this. One day it works and the next day it does not. I restart my computer, my wifi. Turn the extension off and on. Nothing seems to work. It is just random. I am on a mac running monterey 12.5   AJ Barnes

Hello,https://developer.box.com/guides/embed/ui-elements/explorer/On above URL, demo of the explorer, I have find an issue with search of files and folders.If I tried to search filles and folders in the demo provided for the explorer, it us showing "A network error has occurred while trying to load.".Shall we good to integrate it with my website, is the issue is temporary?Please provide your feedback.

Hi, I've deleted a bunch of files from my account but space is not reclaimed. I ran into this issue in the past and a support person ran a script to correct the problem. Could the script be ran again for my account? Thank you

Hello, My colleague recently left Kyndryl and one of our project Box folder has been disappeared since the only owner of that folder was her. How can we recover the folder she owned once? It is very critical since the project is still ongoing. I can share all the details if you can guide me how to raise a case or a ticket regarding this.

  Dear Box Team, Please run a script for my account to fix the data inaccuracy issues around user storage size, folder size, and file counts. Best regards.

I can only view documents but cannot print. I even click the 3 dots onto and only says to report abuse.

Dear BoxI want to reduce the seat number from 6 to 5 (keeping the plan same). I already removed the inactive person. The plan renewal date is today, can you assist?Regards

Hi, I have deleted a ton of files from account and the storage is still showing as full. Please have someone reach out to me to do a storage reset. Thank you.

When sending a document out for team review, is there any way to ensure the document 1) opens in review only, and 2) stays in review only?  I ask because we like to track all changes made to a document. However, when a document is sent out for review, some reviewers have the document open in "edit" mode, which prevents tracking of any changes.  How do we ensure that all updates made by reviewers are tracked and that none of the reviewers edit the document without being in track change?

I just set up a new account in error.  I already had an account from my accountant.

We have a folder embed in an iframe on an authenticated site.  The site and Box use the same SSO.  In Chrome, the embed works fine. I log in and can see the Box contents. In Firefox and Safari, the embed shows the sign-in option. Clicking sign-in yields a pop-up window, with a button to sign-in. Clicking it takes me through the auth process and makes the pop-up go away, but does not authorize Box.  

The Box Drive said:Please confirm that you are connected to the Internet and click Retry. If you still see this message, please contact your administrator to see if it is a network issue. If it is not a network issue, please contact the Box support team to troubleshoot the issue further.I confirm that there is no problem with my network. I used it to log in the web version of Box, but I could not log in the software version of Box

I haven't been able to find any information pertaining to the maximum number of users that can be collaborating in a folder at one time.  Is there a maximum number or will we never hit the threshold?  We want the ability for thousands of users to be in a folder at one time because of the scale we want to roll box.com out to users, however we want to ensure it will scale properly.  

Hi, i just started with box relay today and love it. Already made a few processes.  What I was not able to do is that after approval of the task the file will be sent to an external email address. We are using the relay to control an invoice and when it is ok/approved - the system has to send it to our accounting inbox. I am sure I can't be the only one and there is a solution for it. Thanks for helping. André from Switzerland

I've unsynced several folders on Box.com, but they're still showing up on my computer (PC) and taking up lots of HD space.  Anyone else having this issue or know a fix?  I've raised this issue with Box support but I they offered no solutions.  They asked for the Box logs so they could "escalate" my issue, but so far I've heard zero from anyone at support.  Thanks!

Hello team,  Our work emails do not receive the confirmation emails to activate the accounts. When we first registered with these emails, we had security restrictions on the domains we receive from. However, all restrictions have been removed and box.com domain has been whitlisted but we still don't receive the confirmation email! Please advise with the solution for this issue and with the best channel to communicate our emails. Thank you.