My account does not show the correct free space. Login [personal information–redacted] Can you correct it? Thank you!
Question
Incorrect freespace
Hi,
Welcome to the Box Community!
I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.
Let me know if you have questions!
Best regards,
Ann
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