Skip to main content
Question

out of space while it is not

  • May 27, 2025
  • 1 reply
  • 15 views

Forum|alt.badge.img
Good morning, I'm Mr Ebnicher Romano, I have a free account in box driver, I don't understand why it tells me that my space is full when I only have 5 GB of space used, it's already the second time it's done this to me, can you fix it? Thank you
 
Can you please explain to me why it does this? You have already taken care of fixing this anomaly a short time ago, and now again.
 

1 reply

Forum|alt.badge.img

Hi Mr Ebnicher,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

Meanwhile, refresh your Box Drive cache, you may log out and log in

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!