unable to add user to new box account

I'm unable to add a user. I'm getting an error that says "Email already used in a Box account but not associated with an enterprise.

Thanks

Russ Maxwell

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Hi Russ,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!

Okay thank you for creating a new case for this. I'm about to leave out early for the weekend but I'll be back Monday.

Thanks

Russ

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