Skip to main content
Question

unable to add user to new box account

  • May 27, 2025
  • 2 replies
  • 106 views
C
Forum|alt.badge.img

I'm unable to add a user.  I'm getting an error that says "Email already used in a Box account but not associated with an enterprise.

Thanks

Russ Maxwell

    2 replies

    C
    Forum|alt.badge.img

    Hi Russ,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

    C
    Forum|alt.badge.img

    Okay thank you for creating a new case for this.  I'm about to leave out early for the weekend but I'll be back Monday.

    Thanks

    Russ

    Terms of ServiceAccessibility statement