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Question

MFA rest for user account

  • May 27, 2025
  • 2 replies
  • 10 views
C
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User  [personal information–redacted] cannot access the below box folder link due to an issue with her account's MFA.

https://resilience.app.box.com/folder/192095917054

We need this to be rest. Can you please support this request? 

    2 replies

    C
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    user account should be  [personal information–redacted]. Need the MFA to be reset. 

     

    C
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    Hi Kelli,

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

    Best,
    Ann

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