Support Forum

Hello, Is there I way that by sharing a link, that person can upload a file or pdf to the folder? I've tried this with the Share Files Feature but it does not grant permission to do so. 

Hi! I signed up with my gmail account to access a folder shared with me on box. Access to the folder requires updating a password. When I go to my settings to set up the password, it doesn't work. How do I fix this issue so that setting up a password works?

Hello,  I urgently need assistance with removing 2FA from account <personal information-redacted> The support associate that helped me with this back in Oct. 2024 was named Enrico Castillo. Please assist in removing 2 factor authentication again for Ginni. Thank you!

I'm trying to reactivate my account as our company would like to use the Box Business Plus, but we want to pay monthly and not yearly. How can I update this?

何を削除してもストレージの容量が変わりません 有料プランへの誘導だとしたら悪質過ぎます 英語は使えません そちらが翻訳で対応してください

There is a problem with the Box collaboration invitation email not being received. I checked the following sites, and it was not in the Spam/Junk email folder, and there were no problems with the Firewall, Content Filter, or Email Security Policy. I also did not make any typos in the e-mail address.I am unable to check the suppression list.Could you please tell me how to deal with this?https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

Hello,   I did a free account and didn't have enough space for all my files. I upgraded my account to a starter to have more storage. After I did this, it didn't sync, so I tried deleting the files and loading them again. I started to delete them, but it didn't delete all of them. Now, in all files, I have some folders that show them as recent, and I can't delete them or sync them again. I need your help deleting all my files in storage, loading them up again, and starting the syncing again.   I appreciate any help you can provide. Edan Lloyd

Hi, Our admin has left the company, so I am the new admin. I have that status on our box account and I deleted the old admin's account and transferred his files to me. It took most of the day, but I just got a notice that the user is deleted. I've refreshed and resynced. However, now some big files and folders are missing. Is it still transferring files?

Hi there, I am getting a okta provisioning error. We assume the user created their own box account with their work email and we need to grant them one through okta so we can manage it. thanks,

All colleagues from my company had access to a shared folder by an ex-employee but the folder is not accessible by us now. None of us see it 

My box has shown that i have used up all my storage, but i have checked all the folder it only takes up 30% of the storage, after deleting all the files in the trash folder it still remained full.

I would like to see the company's entire folder / file tree structure. I am an admin on a business subscription so don't have access to the content manager tool. How can I do this please?

I’ve been shared on a folder but in order to open it it’s asking me to update my password. Since I used my Google account as a login, when I fill out the update password form an error message pops up and tells me that my current password is incorrect.

Does the folder and files name have a characters limit in Box? We  are trying to copy folders and files to Box from another drive but i receive this error:  The "box name too long"  

Dear All, I get problem to sign in my account, it always becomes failed when i signed in. my account is <personal information-redacted>, please help me. thank you

I am subscribed to the Business Plus plan.I would like to set restrictions on global IP addresses, but from what I have researched, it seems the only way to do this is by issuing a ticket through this support form and requesting the settings from support.Is there any other way to set IP address restrictions?Since I use this for business purposes, mistakes in the settings are not acceptable, and due to the time difference between Japan and support (West Coast?),it is absolutely necessary to avoid any situation where access is unavailable for several days. If there is a flexible way to set IP address restrictions other than contacting support through the form, please let me know.

I'm on a trial of Business Plus which is supposed to be 'unlimited' storage but my admin console shows it's actually 1TB. Does Box consider 1TB 'unlimited'?That's pretty shady if so!

Is it set for users who cannot sign in to their accounts? I accidentally deleted the following account.<personal information-redacted> I know that you can log in after 120 days have passed since deletion.However, after 120 days had passed, when I logged in, a message appeared saying that the password was incorrect.Even if I send a password reset email, the email does not arrive in the box.The email address of the box is not blocked.What should I do to log in?

My assistant tried sharing Editor access to a folder with a new collaborator. The person received the invitation, but got an error message when clicking it. The status shows "Pending". Never had this problem before. My assistant was able to share access with new Editors without any delay. Is there some change in policies?

I upgraded backed up my ssd and installed a larger ssd.  Everything worked except for Box.  My box drive shows "error: invalid_client" when connecting.  I have done the following: Unistalled Box drive, deleted registry keys related to box, restarted and reinstalled box drive.  Same error.  Does anyone have a solution to this problem? 

After receiving the upload notification email on March 3, 2025, I stopped receiving both update notification emails and invitation notification emails.I have not made any changes to the email notification settings.Could you please let me know how to resolve this issue?    

I haven't received a call for my Two Factor Verification Code to access my account.

Hello, BOX works very slow on my iphone and ipad.   -Luis Sanchez  

I was sent files that have audio some of them open fine others say “playback error” mp3 i notice is normally fine i think the other file type might be CDT? How do i fix this?

We are trying to sync Practifi with Box but the documentation provided by Box doesn't match up to our options.  Specifically the user.  I don't want to create an email for the integration, I want to be able to use my admin license.