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Question

Notification email not received

  • May 28, 2025
  • 1 reply
  • 40 views
K

I haven't received the notification email.
The last notification email received was on May 24th, 2025.
Since then, I have not received any notification emails.
Please resolve this issue.

    DonHammons

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • May 28, 2025

    Hi ​@kato-a, 

    Welcome to Box Community and we’re glad to assist! 

     

    I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so the user should now be receiving emails from Box.

     

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com

    It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. 

     

    Please add noreply@box.com to your email contacts and kindly request that emails from the domains mentioned above be included in the email allow list (Safe Sender) to ensure that Box messages are not blocked.  Please review this article: Troubleshooting Issues with Email Notifications. 

     

    Thanks for posting! 

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