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Question

Box Access Issues – Possibly ISP-Related

  • May 28, 2025
  • 4 replies
  • 144 views
A

Hi Box Support,

We’re currently experiencing issues accessing Box, and it appears to be affecting users in the Philippines—particularly those using PLDT as their internet provider. Several team members, including myself, are unable to access Box at all today, while others using different ISPs (e.g., Globe, Converge) are not affected.

Could you please investigate this and help us identify:

  • Whether this is a known issue with Box or a regional ISP routing problem?
  • Any possible workarounds or fixes we can apply in the meantime?
  • If Box support has been contacted or if we should escalate this further?
    Jey Bueno Box
    DonHammons

    4 replies

    E
    • ExLaSupport
    • New Member
    • May 28, 2025

    Hello ​@Arnie123 I can’t offer a solution but am also reporting that one of our staff users in Manila can’t access box.com via any web browser and he can’t use the Box Drive/Windows Explorer access method either. I am in Australia and can access with no problems but our Philippino users can’t.

    A
    D
    • Donny
    • New Participant
    • May 28, 2025

    Same here. Singapore no problem but only Philippines batch of Users.  ISP?  Or Box routing/BOX zone?...

    A
    Rona Box
    • Rona Box
    • Community Manager
    • May 28, 2025

    Hi ​@Arnie123, ​@Donny, 

    Welcome to Box Community and we’re sorry to hear about your Box access error. 

     

    It indicates that you’ve already reached out to our Box Product Support team in regards to this issue you reported. 

     

    Please keep an eye out, a member working on your existing case will stay in touch. 

     

    Meanwhile, just to send you some news ​@ExLaSupport, our Engineering team have managed to isolate the issue and it appears to be an issue with your local ISP. 

     

    We suggest that you have the user to reach out to his/her local ISP. In the meantime, the user could use VPN to access Box.

     

    Thanks for posting, and we look forward in getting this sorted out soon! 

    A
    • Arnie123
    • Author
    • New Participant
    • May 29, 2025

    ​@Donny ​@ExLaSupport - tell your staff it’s working now. 

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