Support Forum

I'm currently with one company, while here and prior to needing a box count with my current company, a community entity opened a box account so we could share files for a project.  My current company sent me an invitation to join my current company.  I accepted it, but I'm still under the other company, both at login and after login in.  How do I fix this?

I want to share some photos with a friend for a funeral. I have Box Business Edition with 3 seats. When I navigate to a folder with 5 photos, on the right nav under "Sharing" I can click Shared Link. I get a warning that  says: "Unlimited External Collaboration External collaborators count towards your seats. Upgrade to unlock unlimited external collaborators. Upgrade now." The licenses are super expensive, and if I want to share photos with 10 people, do all 10 become "external collaborators", and do i need to pay more? The system is asking for $450 more when I hit Upgrade Now.  All I want to do is share photos with friends in a read only manner.  Seems like a scam right after I bought a 3 license subscription.

I was asigned owner of one folder. however, the folders inside are missing. They were about 50 folders and to this time, only 5 have shown. I am aware that the process may take a while but 48 hours have passed. 

When logging in to box.com via SSO in Edge, an error occurs and I cannot log in.This does not occur in Chrome browser or Edge InPrivate, and I have contacted support. If you have any idea what is going on, please support me.  

As part of our company's compliance program, I need to know the frequency of Box backups.  I've seen other posts with this question, but the answer has not been published.  Can you tell me the frequency of backups in Box?

I have difficulty uploading files to the Box application mobile phone, where when ever I try to upload a file, it shows me a failure to upload the file, an unknown error, and I cannot upload any file. How can I not upload any file when the application’s main goal is to upload files and keep them?

I changed computers. I am setting up my new computer and Box is asking me for my 6-digit two factor authenticator. I do not see any QR code to scan to use my authenticator. What am I missing?

I understand that you can add comments to documents, but is it possible to print the documents together with the comments?Please tell me how to do this. ※I'm not an English speaker so I use Google translate.

Hi, My Box is full even though i deleted and emptied trash. Can you help to fix this issue?

Hello. I'm still unable to write anything to my disk because it says 49,7GB of 50GB is used. I raised the ticket last week but got just a standard response that doesn't help at all.

My BOX Desktop app was working great for a few weeks and then one day, I couldn't connect to it anymore. I keep getting this pop up when I try to login...I have tried to follow all these similar posts about the problem and nothing seems to work. I also installed the Mac "BOX reset tool" uninstalled and reset the BOX application about 15 times and nothing is working. My internet connection is fine and my coworkers aren't having any problems at all. Can someone please help??

My mac popped up: Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue. The "here" link brought me to https://support.box.com/hc/en-us. However, even after logging in, I don't see a way to create a support case. I see many other users confused by this as well. Please: - Open a support case for my issue - Address the general confusion caused by Box telling users to do something on your site that doesn't appear to be possible. Thanks, Kevin   Please 

I forgot to disable two-factor authentication for Box. How can I solve this?

I have 37,6 GB of my 50 GB Box space occupied. But I deleted ALL files AND emptied the trash bin. Can someone help with this problem, please?

Hi, all I have a Box account which I have not used for a long time.I tried to log in and was asked to reset my password by providing my email address. I did so but never received reset instructions.Reading the FAQs, it seems that my email address may have been placed on Box's email suppression list as a result of a hard bounce.Can anyone from Box assist so that I can log in to my Box account again? Thanks in advance!William

Collaboration invite to _____ was not sent because URLs are not supported in the invite message. What does this mean and how can I get rid of it>   Thank you, Dena Boughton

When I sign in, I am not in my regular account...  I don't see my folders.  I only see the shared ones sent by other people where I had to sign documents.  My own folders are missing.  This is extremely frustrating as I am not able to call anyone to help me and I am not techy at all.  I have things due and I cannot access the data.   How can I get someone to call me to walk me through things please? M

Hello.I've been deleting storage for the past three days, but the capacity hasn't decreased and I'm having trouble with this.How can I fix this?

Hello Box Team, I hope this message finds you well. I am writing to kindly inquire about the status of our app review. It has been over ten days since we submitted our app for review, and we have not yet received any updates. We understand that thorough reviews can take time, but we would greatly appreciate any information regarding the current status of our submission. Our app can be viewed at the following link: https://app.box.com/app-center/r9g2yploL4/app. We are eager to proceed and would appreciate your prompt attention to this matter. Thank you very much for your time and assistance.

I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. I cannot invite her to join our enterprise... (See attached screenshot). Can you help please? <attachment include personal information-redacted>

I have clicked the save button twice and box accepts it but no user is added. I have also checked the user incoming emails and nothing was received by box inviting them to enterprise. We enabled our domain on box so not sure what is going on. 

PRECISANDO DE SUPORTE, UMA PASTA NOSSA DO BOX SUMIU ... PASTA ADM - @Movimento Contábil.. TODO CONTEÚDO EXISTENTE NESTA PASTA @Movimento Contábil NÃO APARECE, PASTA VAZIA. PODEM VERIFICAR O QUE OCORREU?

Hello, Can you please run a script to reset Storage Used value? Thank you! PS - am I going to have to request this every month? ...

restarted Box , downloaded latest version

HI   I have an account with my company and I upload many folders and files. My company can never find my folder and files from their end and I have to send share links for each one. I have listed them as collborators for all my stuff. How can I pooint them to my account page with all my folders and files?