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File cannot be found

  • May 27, 2025
  • 1 reply
  • 84 views
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I was provided a folder for Box that I need to access and when I click on it, it says this 

Oops! We can't seem to find the page you're looking for.

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    1 reply

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    Hi Kenisha, 

    Welcome to Box Community and glad to assist!

    Looks like the Box account you're accessing does not have access to this folder. 

    To rectify this, please follow the steps below:

    1. Confirm which email the invitation is being sent to.

    2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

    3. Make sure the email address the invitation was sent to matches the email in your account settings.

    4. If they do not match, have the invitation sent to the email associated with the Box account.

    Note: Please ensure that all collaborations are sent to your primary Box email address and not to your secondary email address if you have one tied to your account. This can also cause the issue above to occur.
     
    In reference to this, you can visit, "Unable to Access Content - User Signed into Wrong Account."
     
    Thanks for posting! 
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