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Question

Box app doesn´t open

  • May 27, 2025
  • 2 replies
  • 9 views

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When I open the app box on my mac, it asks me to log in, I am directed to the browser to login and after logging in it goes back to the initial image of the app that did not open.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi João, 

Welcome to Box Community and glad to assist!

While we investigate, we'd appreciate if you could confirm your Operating System and your current Box version. 

We'd love to further assist!


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Rona.
it's Mac OS  Ventura13.5.2 (22G91)