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Question

Folder not showing for new user

  • May 27, 2025
  • 3 replies
  • 12 views

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Hello, A folder has been shared with me multiple times but it is not showing in my account. I need access to this folder.

3 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Megan, 

Welcome to Box Community and glad to assist!

While we investigate, can you confirm if you received the collaboration invitation to access affected folder? If so, is there an error message when you try to access the folder? 

We'd love to further assist! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I received one of the invites (I can see that folder), but when she sent me the other ones, I never received them.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hello, Following up on this as I still can not see all the folders.