Support Forum

I am new user to box, admin added my account to box and granted me access to a working folder, I can't view the folder in my login. Could you please let me know what roles I need to have to access the folder ?

Can we force the usage of the template associated with the folder during file upload using UIElement ? Usecase: We want to expose box UIelement ContentUpload to the user to upload file to a specific folder. We want to force the association metadata with the file being uploaded say. We want to be able to provide this information along with the file being uploaded from our app. We are planning to use the app user to do the actual upload and not Managed user {  fileType:"Tax", countryOfOrigin:"US" uploadedBy:"johnSmith@acme.com" name:"AcmeUSTaxExemption.pdf" }

Hey! I wrote the following code with the Python SDK: from boxsdk import DevelopmentClientclient = DevelopmentClient()items = client.folder(folder_id='0').get_items()for item in items: print('{0} {1} is named "{2}"'.format(item.type.capitalize(), item.id, item.name)) After I entered the token, I got a success response:   GET https://api.box.com/2.0/folders/0/items {'headers': {'Authorization': '---crqY','User-Agent': 'box-python-sdk-2.12.0','X-Box-UA': 'agent=box-python-sdk/2.12.0; env=python/3.9.4'},'params': {'offset': 0}}"GET https://api.box.com/2.0/folders/0/items?offset=0" 200 456{'Date': 'Tue, 18 May 2021 22:58:38 GMT', 'Content-Type': 'application/json', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'Strict-Transport-Security': 'max-age=31536000', 'Cache-Control': 'no-cache, no-store', 'Content-Encoding': 'gzip', 'BOX-REQUEST-ID': '09f109ee5db0ffa8a1cbf9985ffcb9adb'}{'entries': [{'etag': '0','id': '137623996023','name': 'afc_permenant','sequence_id': '0','type':

Is it possible to create 100s of individually named Box folders in bulk/one-go from a list (e.g. name list in Excel etc)?  Thank you.  

Hi all,I would like to know if it is possible to sync, or only download in my box account and cloud in read only mode, folders from other box's account.I have my box account and my friend has his box account...It's possible to download and have always sync a folder from my friend account directly to my box account?Or it's only possible to have a link in my box cloud to my friend folder? In this last case I will not be advised if a single file is changed...Thanks,Stefano

Or can I check back the password that I set on shared link later?

Hello, We had an App which was used few years ago by another developer who used to work within our team. Recently, we asked to know the email address of the developer who created the box App which we use in our application. Thanks for your team's support, we know it now.  Unfortunately, when we logged in by the previous developer (Chris Cardinal) account, we found the App console it empty. No any App is showing. Is there a way to restore the deleted Apps? And can we know the history of changes happened on the user's account? What if we created a new App, should this works for us? Thanks, Ayman  Reference: https://support.box.com/hc/en-us/community/posts/1500001131162-Can-I-retrieve-the-email-address-  

Hi, I have difficulties trying to download a PDF with javascript. I don't want to use the default previewer from Box but open the file in the chrome viewer. With ajax request I get corrs errors, I'm providing the domain in the header of the request and added the domain in the app's config CORRS configuration field.Something like this: function openPdf(fileData) {var win = window.open("", "");var obj = '';obj += ('<embed width=\'100%\' height=\'100%\' src="data:application/pdf;base64,');obj += (fileData);obj += ('" type="application/pdf" />');win.document.write(obj);} function getLink() { var boxDownloadLink = document.getElementById("boxLink").value;var xhttp = new XMLHttpRequest(); xhttp.onreadystatechange = function() {if (this.readyState == 4 && this.status == 200) { document.getElementById("boxDownloadLink").value = this.responseText;getDoc();}};xhttp.onerror = function(){document.getElementById("error").innerHTML = this.responseText;}xhttp.open("GET", boxDownloadLink

After configuring a Box app and getting the Client ID and Secret, I get the following error when signing in on step 3 of the "Use Postman to make API calls" tutorial (https://developer.box.com/guides/tooling/postman/quick-start/log-in-to-box/): redirect_uri_missing

Hi, How does the node SDK authenticate with client id and secret? Are the authorization and refresh token managed by the SDK? And what is the role of public and private key in the config file?   Thanks, Mrinal

Is there a way to make the hyperlink automatically link to the url? I have to copy it and paste into the browser.

Would a folder automatically get deleted if the owner leaves the company? If so, what would be the steps to recover the folder.

I want to restrict all users to Preview status on the file and the documents.  How do I make certain that happens?

We can not find what happend to our box and why it stopped synchro. From somewhere on 17th of February there is a massive upload we didn't do.   We removed a lot of files and on our PC it shows less than 60GB space used, yet nothing is changing and we still can not upload/synchro anything new.  Could you please help to sort this out?

Hi ! Is it possible to work simultaneaously in excel files via box on an iPad without OneDrive ? On my laptop i use excel online and i'm able to do it ...

I'm trying to install Box Drive for a user on Windows 10 Home (x64) and have been running into a problem. After downloading and running the .msi it pops up a dialog window saying "this installation package could not be opened".  This user has a different setup from the rest of our users including a different antivirus - however, he has the same AV on his other PC and was able to install Box Drive there. I was wondering what else could possibly be causing this error message.

My firm has thousands of photos stored on Box. I have a keyword template that I created in Adobe Bridge but found that when the keywords were applied through Bridge, nothing turns up through Box. The metadata tab in Box doesn't have a place for keywords. My colleagues aren't interested in the standard metadata information, just how to find photos of jobs that we have done through keywords. Is there a way to tag photos through Box that will make keywords searchable? 

I'm trying to save a file that I've edited before and has 28 versions with Word using Box Sync.  I get the error - You can't save to this location.  Try another.

I have a persistent problem of users sticking with the old way of maintaining version history of a file by saving each new version with a version number at end of name (e.g. _v1 _v2 ...). This makes things messy and defeats the value of the version history feature. However, I haven't find a way to quickly merge these various files together because I cannot rename and then move over each other. Particularly challenging is if one of the files has multiple box version in it. Any methods to create this version history in box? This is noticeably inferior to OneDrive Enterprise/SharePoint.

I'm pretty sure the Digest is calculated correctly but the API keeps telling me invalid digest. Could you please help? hieunguyen@hieunguyen ChunkedUpload % shasum partaa c045fe3b4c9e002aa8fbc617961d8490ca887da1 partaahieunguyen@hieunguyen ChunkedUpload % echo -n c045fe3b4c9e002aa8fbc617961d8490ca887da1 | base64YzA0NWZlM2I0YzllMDAyYWE4ZmJjNjE3OTYxZDg0OTBjYTg4N2RhMQ== Request curl --location --request PUT 'https://upload.box.com/api/2.0/files/upload_sessions/9379B6066E6923FD7FCB5FC982C51D06' \--header 'digest: sha=YzA0NWZlM2I0YzllMDAyYWE4ZmJjNjE3OTYxZDg0OTBjYTg4N2RhMQ==' \--header 'content-range: bytes 0-8388607/105255200' \--header 'Content-Type: application/octet-stream' \--header 'Authorization: Bearer something' \--data-binary '@/Users/hieunguyen/Downloads/ChunkedUpload/partaa' Response { "code": "invalid_digest", "message": "Digest header invalid: sha=YzA0NWZlM2I0YzllMDAyYWE4ZmJjNjE3OTYxZDg0OTBjYTg4N2RhMQ==", "request_id": "28d371294088d4507bca4d389b2e1df3"}

Box is not working on my new Macbook Air. Here's the message I get. I already added Box to Security & Privacy and rebooted. Please advise. Thank you. Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

Hello,   My Box files won't show up in the Preview Pane in Windows Explorer. Local docs (Word, PDF, etc..) do show up, but not Box files. How can I fix this? thanks, Kurt

Hello I have a box account and used it on windows. Now I bought  a MacBook Pro with macOS big sur version 11.1 software. Though I installed the box drive soft ware, a message is coming saying that the loading of extension has failed and asks for quitting the programme. Can you pl help me with steps to install it properly? 1 Feb 2021

Hello- I am managing 30 separate folders (clients), each with 30 different unique sets of collaborators (and email addresses). When I upload a new file to a folder, I would like to send a message to all collaborators of that specific folder, and let them know about some key details about the file I just uploaded. Is there a way I can send a notification and/or an email to all collaborators of a specific folder? Thanks!

Hi:  When I installed, dropbox gave me the option to use the C: or D: drive.  When I installed Box, that did not happen.  How can I switch  Box to use the D: drive?  I want to use my SSD  (C:) for critical projects, not storing lots of files in Box