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I recently got a new phone and found that my 2FA did not transfer with everything else. I need help resetting this so I can access files, and it appears that the only way to get this done is to post in this community. Please help.

Hi Gordon, 


Welcome to Box Community and glad to assist!


Let me create a new case and a member of our team will be in touch, please keep an eye out.


Thanks for posting!

I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

I need help with this same matter. Attempted to contact Box Support team multiple times through the past 2 weeks.

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