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Question

Need 2FA Reset

  • May 27, 2025
  • 3 replies
  • 105 views
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I recently got a new phone and found that my 2FA did not transfer with everything else. I need help resetting this so I can access files, and it appears that the only way to get this done is to post in this community. Please help.

    3 replies

    C
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    Hi Gordon, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

    C
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    I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

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    I need help with this same matter. Attempted to contact Box Support team multiple times through the past 2 weeks.

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