Skip to main content

After logging in to Box, I can't change my password with the 'old' password that I just logged in with. I copy/paste the password into the current password field (because the password is long and random). Error says "Your old password is incorrect."


Console shows:


Failed to load resource: the server responded with a status of 400 () https://app.box.com/app-api/enduserapp/account-settings/account/change-password


Browser is Safari 17.1 on macOS Sonoma 14.1

Hi Jonathan, 


Welcome to Box Community and glad to help! 


You may want to take your error to our specialists in this forum: https://forum.box.com/. 


Thanks for posting!


 


 


Reply