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Question

Storage limit exceeded messages when still under the limit

  • May 27, 2025
  • 1 reply
  • 94 views
C
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Hello,

I have a few members from my team saying that they're hitting storage limits when uploading a file, but my account says that I'm using 5.0GB of 15.0GB so it seems like we're still under our limit.  Can anyone assist?

    1 reply

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help!

    Can your collaborator send a screenshot of his/her error? You may attach it in this forum to get a closer look. 

    We'd love to further assist!

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