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Hello,

I have a few members from my team saying that they're hitting storage limits when uploading a file, but my account says that I'm using 5.0GB of 15.0GB so it seems like we're still under our limit.  Can anyone assist?

Hi there, 


Welcome to Box Community and glad to help!


Can your collaborator send a screenshot of his/her error? You may attach it in this forum to get a closer look. 


We'd love to further assist!


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