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Question

Unable to set up 2 Factor Authentication using Auth App

  • May 27, 2025
  • 2 replies
  • 27 views

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When I try to Set Up 2-Step verification using an authenticator app, it does not show me the QR code or the key needed to set up my Auth app. This is what I see

I have tried multiple times and it is this same issue.zcs01HJ6D63WZDXY7ARXRJ4D55X35.png

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Vinod,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

I have this exact issue as well.  The issue occurs in Brave and Edge browsers.

I'm not understanding why this is marked as completed since the issue still exists.