Hi Tad, 

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!

I have the same problem, Can you create a new case for me too?  Better yet any chance you can write a solution to the problem, incase there are others who might have the same problem?

Best,

Lou

I switched from Chrome to Edge and it started working.

Same problem here... 

I have the same problem, can someone please help?

10989951447315 are you using Google Chrome? Try Safari broswer

Thank you 21978468147347. I switched to Microsoft Edge, and it works now.

I have the same issue over and over... Some times it works and some times it simply does not.. Please fix this asap or at least provide a useable workaround.

16771737891603 did you try a different browser? which browser are you using?

I tried all of them (Edge / Chrome / Firefox / Safari).